Childcare Customer Service Representative
5 days ago
Job Title: Childcare Customer Service Representative
Job Summary:
We are seeking a highly skilled and passionate customer service professional to join our team at Charterhouse. As a Childcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Triage inbound phone calls and respond to customer enquiries
- Take messages and redirect as needed
- Check enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
- Record keeping and filing using the required systems and procedures
- Other administrative duties to support the team and enrolment processes
Requirements:
- Exceptional communication skills both written and verbal
- Certificate/Diploma in Business Administration and/or Children's Services
- Previous experience within the Children's Services industry is highly regarded
- Demonstrated inbound call centre experience
- Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
- Experience with Childcare Management Software would be very beneficial
What We Offer:
A fantastic opportunity to work with a Government organisation, providing exceptional customer service to our clients. We offer a competitive salary, a supportive team environment, and opportunities for professional growth and development.
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Seven Hills, Queensland, Australia Charterhouse Full timeJob Title: Childcare Customer Service OfficerJob Type: ContractLocation: Seven HillsSalary: $36 per hourThis is a fantastic opportunity for a passionate customer service professional within a Government organisation. We are looking for candidates with demonstrated customer service skills, who are quick learning and thrive in a high volume working...
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