Customer Service Representative
5 days ago
Are you a customer service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Representative to join our team at iPlace Recruitment.
This role offers a unique blend of customer service and order processing responsibilities, providing a dynamic and engaging work environment.
As a Customer Service Representative, you will be responsible for:
- Taking inbound calls from customers regarding order updates, changes, and ETA's
- Processing orders through Pronto and ForthShift
- Working closely with the sales team
- Preparing shipping documents
- Liaising with purchasing & logistics teams on stock availability
- Processing warranty claims
- Invoicing
To be successful in this role, you will need:
- Previous experience within a similar customer service role
- Excellent communication skills
- A proactive and reactive personality
- Solid computer skills
This is a great opportunity to secure a temp to perm role with a hybrid working arrangement – 2 days in the office, 3 days from home.
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