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Front Office Manager

2 months ago

Sydney, New South Wales, Australia Accor Full time
{"Job Title": "Assistant Front Office Manager", "Job Description": "Embark on a Journey of Luxury and Excellence

Sofitel Sydney Wentworth, a 5-star hotel, is seeking a talented Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring an exceptional experience for our guests, providing excellent customer service, and driving people management, guest feedback, and problem resolution.

Key Responsibilities:
  • Supervise guest arrivals and departures, including handling guest queries and complaints
  • Ensure that room allocations and check-in/check-out processes follow set procedures
  • Prepare Front Office monthly reports
  • Supervise lobby services
  • Liaise with the Reservations office to ensure accuracy in room allocation
  • Work closely with Maintenance to ensure maintenance requests are completed quickly
  • Manage and support the Front Office team, including coaching, training, and performance management
Requirements:
  • Previous 3-5 years' experience in a Front Office role
  • First Aid Certificate and RSA required
  • Knowledge of another language preferred
  • Discretion with guest interactions
  • Great attention to detail and ability to problem-solve
  • Strong organizational skills
  • Proficient in Microsoft Suite and Outlook
What We Offer:
  • Collaborative and supportive environment
  • Industry-leading rewards, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and partners
  • Progressive leave policies, including 10 weeks parental leave
  • Complimentary dry cleaning and discounted city parking
  • Inclusive company culture, with opportunities for development and growth
", "lang_code": "en"}