Front Office Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests. As a key member of our hotel team, you will be responsible for ensuring that all front office functions are running smoothly and efficiently, while maintaining the highest standards of quality and service.
Key Responsibilities
- Lead and manage a team of front desk staff to ensure excellent customer service and efficient check-in and check-out processes
- Develop and implement strategies to improve guest satisfaction and loyalty
- Monitor and control front office expenses to achieve budget targets
- Collaborate with other departments to ensure seamless communication and coordination
- Ensure compliance with company policies and procedures
Requirements
- 4+ years of experience in a front office or guest services role
- Proven track record of delivering exceptional customer service and improving guest satisfaction
- Strong leadership and management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
About Marriott
Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work with a diverse group of colleagues and develop your skills and career in a dynamic and supportive environment.
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Recognition and rewards for outstanding performance
- Discounts on hotel stays and other Marriott benefits
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
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