Front Office Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests. As a key member of our hotel team, you will be responsible for ensuring that all front office functions are running smoothly and efficiently, while maintaining the highest standards of quality and service.
Key Responsibilities
- Lead and manage the front desk team to ensure excellent customer service and high levels of guest satisfaction.
- Develop and implement strategies to improve front office operations, including guest arrival and departure procedures.
- Monitor and control departmental expenses to achieve or exceed budgeted goals.
- Ensure compliance with all front office policies, standards, and procedures.
- Provide coaching, guidance, and feedback to front desk staff to improve their performance and skills.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements
- High school diploma or equivalent; 4 years experience in the guest services, front desk, or related professional area.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
About Marriott
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
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