Business Process Operations Specialist

2 weeks ago


Melbourne, Victoria, Australia RMIT University Full time

About the Opportunity

We are seeking an experienced Business Process Operations Specialist to join our Student Financials team at RMIT University. This is a fixed-term position until September 26, 2025, offering a competitive salary of $90,280 - $97,724 per annum, plus 17% Superannuation.

In this role, you will collaborate with our Senior Coordinator, HESA Processes and Systems to manage cyclical and ad-hoc system processes, maintaining system configurations to support essential HESA and VSL activities. You will provide expert advice on systems, process, and data analysis to our Senior Coordinator, Fee Configuration, and Coordinator, Student Financials.

As a key member of our team, you will work closely with Enrolment and Student Records staff and ITS to ensure critical annual configurations are completed, supporting student enrolments for the new academic year. You will also assist our Manager, Student Financials by providing essential data and analysis to inform system development and reporting.

During peak periods, you will be required to perform business process operational work to support the team and deliver exceptional service. While working outside of normal hours or on weekends may be necessary, we value your work-life balance and strive to minimize these requirements.

To succeed in this role, you will have:

  • System Knowledge: Demonstrated experience in database management and reporting tools, with the ability to analyse complex data requirements.
  • Process Improvement: Proven ability to understand system linkage and identify areas for improvement.
  • Problem-Solving: Excellent analytical skills to troubleshoot system issues and provide effective solutions.
  • Communication: Strong written and verbal communication skills to document and present complex information to internal stakeholders.
  • Teamwork: Ability to work collaboratively as part of a team, assisting colleagues in areas of expertise.
  • Customer Focus: Commitment to delivering exceptional customer service, with a history of taking initiative to meet customer needs.
  • Adaptability: Willingness to adapt to changing operational priorities and process changes.

Please submit your CV and cover letter addressing the Key Selection Criteria for this position by clicking the 'Apply' link at the top of this page. For further information about this position and RMIT University, please see the Position Description below.



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