Business Process Improvement Specialist – Telecommunications Sector

4 days ago


Melbourne, Victoria, Australia Charterhouse Full time

About Charterhouse

Charterhouse is a leading telecommunications company seeking an experienced Business Process Improvement Specialist to join our team. In this role, you will play a key part in enhancing operational efficiency and improving service quality within our network.

Key Responsibilities:

  • Analyze data to identify trends, gaps, and opportunities for improvement.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track progress.
  • Collaborate with cross-functional teams to align on optimization strategies and goals.
  • Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
  • Provide insights and recommendations on technology use to maximize its impact.

Requirements:

  • 3+ years of experience in business process improvement or a related field.
  • Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.

What We Offer:

In this role, you can expect a competitive salary of $65,000 per annum, commensurate with your experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and professional development opportunities.



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