Business Process Improvement Specialist – Telecommunications Sector
4 days ago
About Charterhouse
Charterhouse is a leading telecommunications company seeking an experienced Business Process Improvement Specialist to join our team. In this role, you will play a key part in enhancing operational efficiency and improving service quality within our network.
Key Responsibilities:
- Analyze data to identify trends, gaps, and opportunities for improvement.
- Develop and maintain key performance indicators (KPIs) and dashboards to track progress.
- Collaborate with cross-functional teams to align on optimization strategies and goals.
- Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
- Provide insights and recommendations on technology use to maximize its impact.
Requirements:
- 3+ years of experience in business process improvement or a related field.
- Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.
What We Offer:
In this role, you can expect a competitive salary of $65,000 per annum, commensurate with your experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and professional development opportunities.
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