Strategic Business Process Enhancement Specialist
5 days ago
Charterhouse is seeking a highly skilled Strategic Business Process Enhancement Specialist to join their team. This role will be based in Melbourne and is a 4-6 month contract with a daily rate of $650.
In this key position, you will play a vital role in streamlining service operations to drive business performance and improve customer satisfaction. You will analyze data, build reports, and collaborate across teams to implement process improvements, leveraging platforms like ServiceNow, Salesforce, and ServiceMax to ensure seamless workflows and top-notch customer service.
Responsibilities- Analyze operational data to identify trends, gaps, and opportunities for optimization.
- Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.
- Develop and maintain key performance indicators (KPIs) and dashboards to track improvements and report on outcomes.
- Collaborate with cross-functional teams, including IT, operations, and customer support, to align on optimization strategies and goals.
- Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
- Provide insights and recommendations on technology use, upgrades, and best practices within ServiceNow, Salesforce, and ServiceMax to maximize their impact.
- Experience: Minimum of 3+ years in an optimization or process improvement role within telecommunications or a related sector.
- Technical Skills: Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.
-
Strategic Process Enhancement Manager
2 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeCompany OverviewSwinburne University of Technology is a leading institution in education and research, committed to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and...
-
Strategic Process Enhancement Specialist
2 weeks ago
Melbourne, Victoria, Australia Charterhouse Full timeAbout the RoleWe are seeking an experienced Optimisation Analyst to join our team at Charterhouse as a Strategic Process Enhancement Specialist - Telecommunications Sector.Job Summary:Analyse operational data to identify trends, gaps, and opportunities for process improvements.Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and...
-
Process Enhancement Specialist
2 weeks ago
Melbourne, Victoria, Australia Charterhouse Full timeAbout CharterhouseCharterhouse is a leading telecommunications company dedicated to delivering exceptional service quality and driving business performance.We are seeking a highly analytical Process Enhancement Specialist to join our team and play a key role in streamlining service operations.Key Responsibilities:Analyze operational data to identify trends,...
-
Strategic Business Process Specialist
3 weeks ago
Melbourne, Victoria, Australia Firesoft People Full timeAbout the RoleFiresoft People is seeking a highly skilled Strategic Business Process Specialist to join our team. This is an exciting opportunity to work with us in creating innovative solutions that drive business growth.Key Responsibilities:Elicit business requirements to decompose features, reflecting benefits, dependencies, risks, and...
-
Strategic Quality Enhancement Specialist
1 week ago
Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full timeAt St Vincent's Hospital Melbourne, we are seeking a highly skilled Quality and Improvement Officer to join our Access and Imaging Directorate.This is a challenging and rewarding role that plays a critical part in optimizing the efficiency and effectiveness of our directorate by enhancing capabilities in service planning, stakeholder engagement, and data...
-
Melbourne, Victoria, Australia ANZ Full timeAbout UsWe are a leading financial institution, shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.Job DescriptionWe are seeking a highly skilled Marketing Operations Manager to join our Australia Marketing team. As a pivotal role in the team, you will play a key...
-
Strategic Business Improvement Specialist
1 month ago
Melbourne, Victoria, Australia Ayers Management Pty Ltd Full timeAyers Management Pty Ltd is seeking a highly skilled Strategic Business Improvement Specialist to join their team. The ideal candidate will have extensive experience in business analysis, process evaluation, and organizational development, with a proven ability to influence key stakeholders and drive business success.The successful candidate will be...
-
Melbourne, Victoria, Australia Capstone Recruitment Full timeJob Description:The Strategic Business Transformation Specialist will play a pivotal role in driving the successful delivery of strategic projects by bridging the gap between business needs and change management initiatives.This is an exciting opportunity for a skilled professional to analyze business processes, assess change impacts, and implement...
-
Strategic Accommodation Enhancement Lead
1 day ago
Melbourne, Victoria, Australia Department of Treasury and Finance, Victoria Full timeThis role presents a unique opportunity to drive strategic planning and management of potential building upgrades at the Department of Treasury and Finance's CBD offices. The proposed enhancements aim to improve productivity, align workspaces with business needs, ensure occupational health and safety standards, and meet security requirements.About YouAs the...
-
Strategic Business Development Specialist
3 weeks ago
Melbourne, Victoria, Australia Michael Page Full timeJob SummaryAt Michael Page, we are seeking a highly skilled Senior Specialist to join our team. As a key team member, you will be responsible for simplifying complex business data, conducting analyses, and providing clear recommendations to support decision-making. Your expertise in strategic intelligence, business planning, and financial valuation will be...
-
Business Process Improvement Specialist
1 day ago
Melbourne, Victoria, Australia Chandler Macleod Full timeAbout the RoleAs a Business Process Improvement Specialist, you will play a crucial role in enhancing internal service delivery processes and systems to provide better experiences for clients of a government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia.The successful candidate...
-
Strategic Business Development Specialist
2 weeks ago
Melbourne, Victoria, Australia Icon Cancer Centre Australia Full timeJob Opportunity at Icon Cancer Centre AustraliaWe are seeking a highly motivated and experienced Strategic Business Development Specialist to join our team in Melbourne, Australia.About the Role:This is a permanent full-time position that involves working closely with site managers to implement strategic plans aimed at fostering sustainable growth for Icon...
-
IT Business Process Optimization Specialist
2 weeks ago
Melbourne, Victoria, Australia Talent World on behalf of Educube Full timeAbout Educube:Educube Pty Ltd is a leading provider of educational and migration services, with a strong focus on technological innovation. Our advanced software solutions support educational institutions and enhance our internal operations. We are developing a bespoke Learning Management System (LMS) for Registered Training Organizations (RTOs) and an...
-
Strategic Business Operations Specialist
1 week ago
Melbourne, Victoria, Australia Hudson Australia Full timeAbout the RoleWe are seeking a highly skilled Strategic Business Operations Specialist to join our team at Hudson Australia. This exciting opportunity will see you partner with business stakeholders and vendor teams to deliver project outcomes across our multi-site Retail/Hospitality business.Working closely with internal system owners and external vendors,...
-
Business Process Optimization Specialist
1 week ago
Melbourne, Victoria, Australia Talent World on behalf of Educube Full time**Company Overview:**Talent World is proud to partner with Educube Pty Ltd, a leading provider of educational and migration services, in their pursuit of technological innovation.Educube is at the forefront of developing advanced software solutions to support educational institutions and enhance internal operations. Their projects include a bespoke Learning...
-
Business Process Improvement Specialist
4 days ago
Melbourne, Victoria, Australia Pyramid Global Technologies Full timeAbout the RoleWe are seeking an experienced Operations Specialist to join our team at Pyramid Global Technologies.The successful candidate will be responsible for actively working with business units and suppliers to identify opportunities to enhance user experience and efficiency, and deliver initiatives that meet business objectives both qualitative and...
-
Strategic Business Transformation Specialist
1 week ago
Melbourne, Victoria, Australia Capstone Recruitment Full timeRole OverviewWe are seeking a highly skilled Strategic Business Transformation Specialist to support the delivery of strategic projects at Capstone Recruitment. In this role, you will play a key part in bridging the gap between business needs and change management initiatives.About the RoleThe successful candidate will have 5+ years of experience as a...
-
Strategic Business Process Analyst
2 weeks ago
Melbourne, Victoria, Australia Group One Security Pty Ltd Full timeAbout Group One Security ServicesWe are a leading security solutions provider in Melbourne, dedicated to delivering exceptional service delivery to our clients.Job Description:This role offers an exciting opportunity to work in a dynamic environment, enhancing operational processes and ensuring exceptional service delivery. The successful candidate will have...
-
Strategic Transformation Specialist
1 day ago
Melbourne, Victoria, Australia Suburban Rail Loop Authority Full timeAbout the OpportunityAs a Strategic Transformation Specialist at CPB Contractors, you will play a pivotal role in driving technology enablement and process improvements across the business.You will work collaboratively with cross-functional teams to enhance organisational processes, increase productivity, reduce costs, and improve team satisfaction.Key...
-
Strategic Business Development Specialist
2 weeks ago
Melbourne, Victoria, Australia Culture Amp Full timeAt Culture Amp, we're shaping the world of work by empowering companies to transform employee engagement, drive performance management, and develop high-performing teams. Our comprehensive employee dataset and people science expertise have made us the go-to platform for innovative businesses like Canva, On, Asana, Dolby, McDonald's, and Nasdaq.We're seeking...