Strategic Business Process Enhancement Specialist

5 days ago


Melbourne, Victoria, Australia Charterhouse Full time
About the Role

Charterhouse is seeking a highly skilled Strategic Business Process Enhancement Specialist to join their team. This role will be based in Melbourne and is a 4-6 month contract with a daily rate of $650.

In this key position, you will play a vital role in streamlining service operations to drive business performance and improve customer satisfaction. You will analyze data, build reports, and collaborate across teams to implement process improvements, leveraging platforms like ServiceNow, Salesforce, and ServiceMax to ensure seamless workflows and top-notch customer service.

Responsibilities
  • Analyze operational data to identify trends, gaps, and opportunities for optimization.
  • Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track improvements and report on outcomes.
  • Collaborate with cross-functional teams, including IT, operations, and customer support, to align on optimization strategies and goals.
  • Conduct root-cause analysis on system and process issues, implementing preventive measures to reduce recurrence.
  • Provide insights and recommendations on technology use, upgrades, and best practices within ServiceNow, Salesforce, and ServiceMax to maximize their impact.
Requirements
  • Experience: Minimum of 3+ years in an optimization or process improvement role within telecommunications or a related sector.
  • Technical Skills: Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.


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