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Business Process Improvement Specialist

1 month ago

Melbourne, Victoria, Australia Chandler Macleod Full time
About the Role

As a Business Process Improvement Specialist, you will play a crucial role in enhancing internal service delivery processes and systems to provide better experiences for clients of a government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia.

The successful candidate will be responsible for identifying opportunities to improve current business processes and creating design improvements by conducting thorough analysis. Key duties include:

  • Documenting current business processes to create a baseline understanding of the current situation and processes.
  • Facilitating process design improvements through business and systems process analysis.
  • Providing program/stream level analysis and producing required analysis documentation.
  • Evaluating effectiveness of proposed solutions and designs.
  • Leading the transition of business requirements over to build teams for development.
  • Supporting verification testing of the built solution to ensure alignment to business requirements.

In order to succeed in this role, you must have previous experience in Business Process Analysis within the Government, Disability, Aged Care, or Healthcare space. Proficiency in analysing and documenting current state versus future state process maps is also essential. Additionally, you should possess strong analytical skills and be able to elicit, document, and manage business requirements into Epics and User Stories.