Transformational Service Leader
6 days ago
We are seeking an experienced service designer to lead our team in delivering impactful service improvements within the disability sector. This is a fantastic opportunity to enhance participant outcomes and experience.
The role is located in Surry Hills, Sydney NSW.
Key Responsibilities:- Lead complex design and stakeholder initiatives to ensure high-quality, participant-centred services.
- Guide a dedicated team, influence decision-making, and drive process, platform, and practice improvements that align with the Participant Service Charter principles.
This is a full-time position offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time for personal pursuits. The competitive pay rate is $602.55 per day at EL1 Level, including casual loading, providing financial stability and recognition for your expertise. You will also receive 11.5% superannuation to secure your future and support your retirement planning.
You can enjoy flexible work arrangements and make a meaningful impact in the disability sector. This is an excellent opportunity to use your leadership skills in a high-impact, supportive team environment.
About YouYou are a motivated, experienced service designer with strong organisational skills and a passion for participant-centric improvements. To succeed in this role, you will bring:
- Skills in journey mapping and systems thinking, stakeholder engagement, user research and analysis.
- Desirable skills include report writing, prototyping and testing, data analysis and synthesis, workshop facilitation and co-design knowledge.
Please note you must be an Australian citizen for this Federal Government role.
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