Youth Services Case Manager

1 month ago

Surry Hills, New South Wales, Australia The Salvation Army Full time
Role Overview

We are seeking a values-driven and proactive Case Manager to deliver high-quality case management and living skills support services to young people at risk of or experiencing homelessness in Surry Hills, NSW.

About the Role
  • The successful candidate will establish effective relationships with clients, providing case management support in accordance with TSA's case management models and standards of practice.
  • They will develop individual case plans, collaborate with clients, and implement interventions to address client needs and goals.
  • The role requires identifying risks to clients, staff, and TSA, reporting them to the Team Leader as soon as possible.
Key Responsibilities
  1. Establish effective relationships with clients to encourage self-determination and participation.
  2. Provide case management support to clients, adhering to TSA's case management models and standards of practice.
  3. Develop individual case plans in collaboration with clients, including a range of interventions to address client needs and goals.
  4. Identify risks to clients, staff, and TSA, reporting them to the Team Leader promptly.
  5. Work collaboratively with the Team Leader and State Practice Lead on developing, implementing, and reviewing therapeutic case plans.
  6. Participate in TSA working groups and external community inter-agencies.
  7. Engage in ongoing reflective practice and commit to continuous learning.
Requirements
  • A current and valid NSW Working with Children Check.
  • A current NSW Driver's license.
  • A minimum of 3 years' case management experience.
  • A minimum of Diploma-level qualification in a relevant discipline (Youth Work, Community Services/Case Management).
  • Experience in youth work or within a Specialist Homelessness Service.
  • Demonstrated ability to work with those impacted by substance misuse, alcohol, gambling, and mental health conditions.
  • A basic understanding of Attachment Disorder.
  • The ability to write strengths-focused and evidence-based documentation.
  • Experience working in collaboration with other organisations.
  • Understanding of Investigative interviewing and/or Motivational Interviewing skills.
Salary and Benefits

This permanent, full-time position offers a salary in accordance with the SCHADS Crisis Award Level 2. The Salvation Army provides eligible employees with real and meaningful benefits, including NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650), flexible working conditions, health, fitness, and financial discounts/benefits, paid parental leave (12 weeks), and up to 8 weeks' leave per year through our purchase leave scheme.

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