Student Support Team Leader: Delivering Exceptional Student Experience

1 month ago

Surry Hills, New South Wales, Australia Torrens Global Education Services Pty Limited Full time

At Torrens University Australia, we are committed to making a positive impact on the lives of our students. We are currently seeking an experienced leader to join our team as a Student Support Team Leader.

This is a full-time, permanent position based at our Surry Hills and Ultimo campuses in Sydney. As a Student Support Team Leader, you will oversee daily operations, ensuring high-quality service and support for our students. Your role will focus on leading the team, resolving student queries, and continuously improving our processes.

Key responsibilities include:

  • Lead and Supervise: Manage a team of Student Support Advisors, ensuring adherence to service levels and quality standards.
  • Drive Service Excellence: Ensure student enquiries are responded to quickly and accurately, meeting KPIs for customer satisfaction.
  • Problem Resolution: Tackle complex student issues and provide expert guidance to your team to resolve queries.
  • Continuous Improvement: Identify opportunities for process improvements and support the implementation of new initiatives.
  • Collaborate and Support: Work closely with campus operations and support large-scale administrative tasks to maintain compliance and accuracy.

We are looking for a proactive, results-focused leader with a passion for student success. You excel in fast-paced environments, with a proven ability to guide and develop high-performing teams, solve problems, and deliver exceptional service. In this role, you'll have the opportunity to make a real difference in the lives of our students.

The successful candidate will have:

  • 5+ years of experience in administrative support roles preferably in a higher education environment
  • Prior leadership/management experience
  • Working knowledge of the Higher Education Support Act, ESOS Act (2000), National Code 2018 and the Provider Registration and International Student Management System (PRISMS) and/or tertiary education student records systems is preferred.
  • Bachelor degree in a related field (Business/Commerce) is preferred.
  • Proficiency in Excel
  • Excellent self-directed time management skills and ability to meet strict deadlines.
  • Skills in student or customer services and engagement in education or related sector.
  • Ability to work autonomously and unsupervised.
  • Ability to identify when to elevate issues or call on support.
  • Honest / High level of Integrity.

Our salary for this position is estimated at $85,000 - $105,000 per annum, depending on experience. If you're passionate about delivering exceptional student experiences, we'd love to hear from you

  • Student Experience Director

    3 weeks ago

    Surry Hills, New South Wales, Australia Torrens Global Education Services Pty Limited Full time

    Are you a seasoned leader with a passion for delivering exceptional student experiences?We are seeking an experienced Student Support Team Leader to join our team at Torrens Global Education Services Pty Limited.In this role, you will be responsible for managing a team of Student Support Advisors and ensuring that students receive the highest level of...

  • Student Success Advocate

    12 minutes ago

    Surry Hills, New South Wales, Australia The Careers Department Full time

    About the Opportunity: We are excited to offer an exceptional opportunity for a Student Success Advocate to join our team at The Careers Department. As a key member of our team, you will play a crucial role in supporting students and helping them achieve their academic goals.Job Overview: This is a unique opportunity to join a scaling edu-tech as we enter a...

  • Wellbeing Consultant for Student Success

    4 weeks ago

    West Pennant Hills, New South Wales, Australia Catholic Schools Broken Bay Full time

    About the RoleThe Wellbeing Partner position at Catholic Schools Broken Bay offers a unique opportunity to make a meaningful impact on student success.As a key member of our team, you will provide expert professional advice, consultation, and case management support to our systemic stakeholders, enhancing their capacity to support students with complex...

  • Front Office and Housekeeping Trainer

    4 weeks ago

    Surry Hills, New South Wales, Australia Think Education Full time

    Company OverviewAt Torrens University Australia, we're a bold, modern, and agile institution with a student-centric approach. We've grown from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today.SalaryWe offer a competitive salary range of AU$80,000 - AU$110,000 per annum, depending on your experience and qualifications.Job...

  • Community Services Professor

    1 month ago

    Surry Hills, New South Wales, Australia Think Education Full time

    The Community Services Lecturer/Learning Facilitator is a key role within the institution, responsible for preparing, delivering, and assessing subjects as allocated for the Bachelor of Community Services and related courses.Reporting to the Program Director, this academic leader is accountable for ensuring students are provided with the best opportunity to...

  • Nursing Educator

    1 month ago

    Surry Hills, New South Wales, Australia Think Education Services Pty Ltd Full time

    Nursing Educator RoleWe are seeking a passionate and experienced nursing educator to join our team at Torrens University Australia. As a Casual Nursing Educator, you will play a vital role in delivering high-quality education to our students, ensuring they have the best opportunity to attain learning outcomes. You will work closely with our academic team to...

  • Program Manager

    2 weeks ago

    Surry Hills, New South Wales, Australia Acknowledge Education Full time

    As a Program Manager for our new Social Work program, you will play a pivotal role in developing and leading this initiative. You'll have the unique opportunity to make it your own and shape the future of social work education.About the RoleThis role involves creating and maintaining strong relationships with staff and students, ensuring the consistent...

  • Education Specialist

    4 weeks ago

    Surry Hills, New South Wales, Australia Think Education Full time

    Job DescriptionWe are seeking an experienced Education Specialist to join our team at Torrens University Australia. This is a permanent full-time position based in Surry Hills, Sydney.About the RoleThis exciting opportunity allows you to share your expertise and passion for teaching Community Services students. As an Education Specialist, you will be...

  • Education Ambassador for NSW High Schools

    3 weeks ago

    Surry Hills, New South Wales, Australia Torrens University Australia Limited Full time

    About UsTorrens University Australia Limited is a modern, agile and bold university that offers students a student-centric approach to education. As a Certified B Corporation, we strive to use business as a force for good.Job OverviewWe are seeking an Education Ambassador to join our team in New South Wales. This role will involve working closely with high...

  • Business Development Assistant

    4 weeks ago

    Surry Hills, New South Wales, Australia LegalVision Full time

    Company OverviewLegalVision is a market leader in the commercial legal services industry, committed to delivering proactive, affordable, and commercial legal support to businesses across New Zealand, Australia, and the UK.We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards and a 5 Star Employer of Choice by Australasian Lawyer in...

  • Executive Culinary Team Leader

    4 weeks ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    About the Role:We are seeking a talented Sous Chef to join our dynamic team in a renowned venue. As an Executive Culinary Team Leader, you will play a key role in delivering exceptional dining experiences and supporting the kitchen operations.Key Responsibilities:Kitchen Operations Management: Oversee daily kitchen activities, ensuring food quality,...

  • Executive Culinary Team Leader

    4 weeks ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    Succeed in a leading role as an Executive Culinary Team Leader at JRM Hospitality, where you will oversee daily kitchen operations and drive exceptional dining experiences.Key Responsibilities:Collaborate with the Head Chef to develop menus, manage inventory, and maintain food quality standards.Lead by example, fostering a high-performance culture through...

  • Edu-Tech Growth Specialist

    12 minutes ago

    Surry Hills, New South Wales, Australia The Careers Department Full time

    About the Role: We are seeking a highly motivated and experienced Edu-Tech Growth Specialist to join our team at The Careers Department. As an essential member of our scaling edu-tech, you will play a key role in helping us navigate our growth phase.Job Overview: This is a Student Success Manager role that requires a strong understanding of school...

  • Support Staff Opportunity for a Dynamic Team

    4 weeks ago

    West Pennant Hills, New South Wales, Australia Catholic Schools Broken Bay Full time

    Catholic Schools Broken Bay is a vibrant and enriching learning environment that spans the Central Coast, Sydney's Northern Beaches and the North Shore. We are seeking an enthusiastic and motivated individual to join our team as a Casual Support Staff member.As a key member of our school services team, you will provide administrative support to students,...

  • Academic Career Development Manager

    12 minutes ago

    Surry Hills, New South Wales, Australia The Careers Department Full time

    About The Careers Department: We are a leading company in AU, dedicated to helping people discover careers that are right for them. Our mission is to level the playing field and provide equal opportunities for everyone.Job Description: As an Academic Career Development Manager, you will play a vital role in supporting students and helping them achieve their...

  • Front Office and Housekeeping Operations Manager

    1 month ago

    Surry Hills, New South Wales, Australia Think Education Full time

    The Front Office and Housekeeping Operations Manager is responsible for the ongoing development and training of the Post Graduate Blue Mountains International Hotel Management School students in front office and housekeeping operations.Key Responsibilities:Provide front office and housekeeping training as required by the program to the standards set in...

  • Reliable Support Team Member Wanted for Catholic Schools

    2 weeks ago

    West Pennant Hills, New South Wales, Australia Catholic Schools Broken Bay Full time

    We are Catholic Schools Broken Bay, a vibrant and enriching learning environment that spans the Central Coast, Sydney's Northern Beaches and the North Shore.Our schools promote faith, learning, and wellbeing. Students are engaged, empowered and inspired to become their best selves.This is an opportunity to join our team as a Casual School Services Officer...

  • Exceptional Wine Professional Wanted

    1 month ago

    Surry Hills, New South Wales, Australia Fink Group Full time

    About YouWe are seeking a skilled and passionate sommelier to join our team at Fink Group. As a key member of our team, you will be responsible for providing exceptional customer service, working effectively in a fast-paced environment, and maintaining a high level of attention to detail.The BenefitsYou will enjoy great tips, career progression...

  • Sydney Sales Leader

    2 weeks ago

    Surry Hills, New South Wales, Australia Travel + Leisure Co Full time

    Lead High-Performing Sales Team to Achieve Exceptional ResultsWe are seeking an accomplished Sales Manager to join our Sydney-based sales team. This is an exciting opportunity to drive business growth and lead a talented team of sales professionals.About the Role:The successful candidate will be responsible for managing a high-performing sales team,...

  • Experience Designer

    4 weeks ago

    Surry Hills, New South Wales, Australia The World Of Full time

    About The World OfThe World Of is an experiential agency that brings people together through innovative and immersive experiences. With a deep understanding of the human condition, we create moments of meaningful connection between individuals and brands.Job DescriptionWe are seeking a highly skilled Associate Producer to join our team in Sydney. This is a...