Customer Success Strategist
4 weeks ago
Job Title: Senior Customer Success Manager/Customer Success Director
Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team at SS&C Blue Prism. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our strategic accounts.
Key Responsibilities:
- Develop and execute customer success plans to ensure customers derive maximum value from their Digital Workforce.
- Collaborate with cross-functional teams to identify and address customer pain points and provide solutions to drive customer success.
- Build and maintain strong relationships with customers to understand their business needs and goals.
- Deliver regular business reviews and provide actionable insights to customers to drive business growth and expansion.
- Work closely with sales teams to identify new business opportunities and develop strategies to drive customer acquisition and retention.
Requirements:
To be successful in this role, you will need:
- 5+ years of experience in customer-facing roles, preferably in a software or consulting organization.
- Proven track record of driving customer satisfaction and retention.
- Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop actionable insights.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
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