Case Manager

7 days ago

Perth, Western Australia QBE Insurance Group Full time
About the Role

We are seeking a highly skilled and experienced Case Manager to join our Workers' Compensation team at QBE Insurance Group. As a Case Manager, you will play a critical role in delivering an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing support and guidance to their employer.

Key Responsibilities
  • Customer Support: Act as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals, to provide support and guidance throughout the claims process.
  • Claims Management: Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies, and conduct timely reviews for each case, planning, developing, and executing claim strategies.
  • Communication: Effectively communicate with stakeholders, including workers and employers, to educate them on legislative obligations and ensure responsible financial claims management.
  • Case Conferencing: Conduct face-to-face sessions with stakeholders through case conferencing, claims reviews, and onsite visits to discuss claims progress and provide support.
Requirements
  • Strong Influencing Skills: Possess a high degree of influencing skills, partnered with strong written and verbal communication skills, to effectively manage stakeholders and communicate claims information.
  • Customer-Centric Approach: Demonstrate a customer-centric approach, optimizing outcomes for customers, and a proven ability to demonstrate resilience in managing challenging scenarios.
  • Time Management: Possess developed time management skills, with the ability to work in a high-pressure environment, and a keen willingness to learn and proactively engage in a fast-paced, dynamic team.
About QBE

QBE is an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

Benefits
  • Hybrid Working: Enjoy a mix of working from home and in the office to enhance your work-life balance.
  • Wellbeing Program: Access our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counseling, financial, and legal advice.
  • Flexible Leave: Enjoy 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • Retirement Savings: Maximize retirement savings through voluntary super contributions and company matching.
  • Income Protection: Enjoy income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums.
  • Family Support: Access additional leave and support through QBE's Family Domestic Violence First Responder Network.
  • Discounts: Enjoy discounts on insurance products, car hire, hotels, goods, and services, including benefits through our various sports and arts sponsorship partners.

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