Strategic Workforce Optimizer
1 week ago
As a Workforce Planning Specialist, you will play a crucial role in end-to-end workforce planning and resource optimization across contact and call centers.
Key responsibilities include ensuring resourcing aligns with service delivery goals, clinical operations, and business growth. You will drive efficiency, support exceptional patient experience, and contribute to a high-performance culture through analytical rigour, stakeholder collaboration, and operational leadership.
- Workforce Planning, Forecasting & Scheduling
- Service Delivery & Performance Optimization
- Training, Support & Process Improvement
- Stakeholder Collaboration & Leadership
- Reporting Analytics & Governance
This is an exciting opportunity for a highly motivated professional with proven experience in workforce planning within complex contact and call center environments. A strong understanding of contact and call center technology and scheduling software is essential.
The successful candidate will have excellent communication, escalation, and stakeholder management skills, as well as process improvement and change management capabilities. A data-driven decision-making approach and experience with performance metrics analysis and reporting are also required.
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Senior Workforce Strategist
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The Council of the Shire of Hornsby, Australia beBeeStrategist Full time $81,500 - $115,250About UsWe are a leading provider of comprehensive imaging services. With 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West, we deliver high-quality patient care with a personal touch.Our advanced technology empowers our world-class professionals to work in a safe and caring environment. Our collaborative culture promotes a...
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Workforce Optimization Specialist
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Hornsby, New South Wales, Australia beBeeWorkforcePlanning Full time $110,000 - $130,000Job OverviewWe are seeking a skilled Workforce Planner to join our team, responsible for strategic workforce planning and resource optimization across multiple contact/call centres.Developing and implementing effective workforce planning strategiesCollaborating with cross-functional teams to drive business outcomesAnalyzing complex data sets to inform...
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Empowering Career Advancement Specialist
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The Council of the Shire of Hornsby, Australia beBeeCareer Full time $67,980Employment Support SpecialistWe are seeking an Employment Support Specialist to join our employment program. The successful candidate will be part of a team supporting individuals with disabilities to transition into gainful employment opportunities.Key ResponsibilitiesConduct research to explore various industries and career opportunities.Provide coaching...
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Strategic Workforce Advisor
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City Of Stirling, Australia beBeeEmployeeRelations Full time $18,550Employment Relations SpecialistThis position supports the workforce program team in implementing enterprise agreements and ensuring compliance with employment legislation and industrial instruments.The Employment Relations Specialist is integral to Juniper's strategic workforce initiatives, ensuring we are positioned to attract and retain a skilled...
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Strategic Growth Leader
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Workforce Strategist
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