Executive Hotel Operations Manager

3 days ago

Adelaide, South Australia Stamford Hotels and Resorts Full time

We are seeking a highly skilled and experienced Hotel Manager to lead our team at Stamford Plaza Adelaide.

About the Role

This is a unique opportunity for a seasoned hotel professional to join our executive team and take on a challenging role that requires strong leadership, operational expertise, and excellent communication skills.

The successful candidate will have proven experience in managing hotel operations, including front-of-house, back-of-house, and administrative functions. They will be responsible for ensuring the smooth day-to-day operation of the hotel, maintaining high levels of customer satisfaction, and driving revenue growth.

A key aspect of this role is the ability to motivate and manage staff effectively, develop and implement operational policies and procedures, and monitor guest satisfaction levels through effective management and problem-solving.

The ideal candidate will have 3+ years' experience as a Hotel Manager or similar role in a 5-star hotel and hold a Diploma or Degree in Hotel Management, or similar.

Key Responsibilities
  • Develop and implement operational policies and procedures to ensure efficiency and quality across all properties
  • Monitor and improve guest satisfaction levels through effective management and problem-solving
  • Ensure the execution of exemplary customer service that drive guest satisfaction and loyalty by assisting and monitoring satisfaction before and during all daily interaction with relevant key leaders
  • Effective planning, management, and organisation of operations to deliver the best possible experience to guests
  • Timely and effectively troubleshoot any issues arising in Hotel operations
  • Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
  • In conjunction with departmental manager evaluate staff performance and implement annual KPI's
  • Plan, implement and manage overall daily operations under the instruction of the Area General Manager
  • Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events
  • Managing the hotel's online presence and generating an online buzz through special offers and promotions
  • Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued
  • Lead on sustainability programs in conjunction with the engineering team
  • As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience
  • As delegated, manage budgets and control expenditure
  • Track hotel revenue and optimise profit
  • In collaboration with the delegated HOD, analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategy
About You

The successful candidate will be a true people person, capable of fostering genuine guest experiences with a warm welcome, ensuring staff are attentive to guests' needs and wishes, and recognising opportunities to optimise and exceed the guest experience.

We offer a highly competitive salary package, including a base salary of around $100,000 per annum, plus benefits such as discounted meals and beverages, supplied meals during allocated shifts, employee assistance program, complimentary onsite dry cleaning, career growth opportunities, and complimentary onsite car parking.

This is a full-time placement, operationally driven hours with occasional evening and weekend work.

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