Executive Hotel Operations Manager
4 days ago
We are seeking an experienced Hotel Operations Manager to lead our team at Stamford Plaza Adelaide. As a seasoned professional, you will be responsible for overseeing the daily operational demands of the hotel and driving excellence in guest satisfaction.
About YouYou should have a strong background in hotel management, with a proven track record of leading teams and achieving exceptional results. Your expertise in marketing, social media, front-of-house operations, and revenue management is essential for success in this role.
Key Responsibilities- Develop and implement operational policies and procedures to ensure efficiency and quality across all properties
- Monitor and improve guest satisfaction levels through effective management and problem-solving
- Ensure the execution of exemplary customer service that drive guest satisfaction and loyalty by assisting and monitoring satisfaction before and during all daily interaction with relevant key leaders
- Effective planning, management, and organisation of operations to deliver the best possible experience to guests
- Timely and effectively troubleshoot any issues arising in Hotel operations
- Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
- In conjunction with departmental manager evaluate staff performance and implement annual KPI's
- Plan, implement and manage overall daily operations under the instruction of the Area General Manager
- Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events
- Managing the hotel's online presence and generating an online buzz through special offers and promotions
- Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued
- Lead on sustainability programs in conjunction with the engineering team
- As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience
- As delegated, manage budgets and control expenditure
- Track hotel revenue and optimise profit
- In collaboration with the delegated HOD, analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategy
We offer a highly competitive salary of $120,000 - $150,000 per annum, plus benefits including discounted meals and beverages, supplied meals during allocated shifts, employee assistance program, complimentary onsite dry cleaning, career growth opportunities, and complimentary onsite car parking. This is a full-time placement, operationally driven hours with occasional evening and weekend work.
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