Executive Hotel Operations Manager

4 days ago


Adelaide, South Australia Stamford Hotels and Resorts Full time
Hotel Operations Leadership Role

We are seeking an experienced Hotel Operations Manager to lead our team at Stamford Plaza Adelaide. As a seasoned professional, you will be responsible for overseeing the daily operational demands of the hotel and driving excellence in guest satisfaction.

About You

You should have a strong background in hotel management, with a proven track record of leading teams and achieving exceptional results. Your expertise in marketing, social media, front-of-house operations, and revenue management is essential for success in this role.

Key Responsibilities
  • Develop and implement operational policies and procedures to ensure efficiency and quality across all properties
  • Monitor and improve guest satisfaction levels through effective management and problem-solving
  • Ensure the execution of exemplary customer service that drive guest satisfaction and loyalty by assisting and monitoring satisfaction before and during all daily interaction with relevant key leaders
  • Effective planning, management, and organisation of operations to deliver the best possible experience to guests
  • Timely and effectively troubleshoot any issues arising in Hotel operations
  • Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
  • In conjunction with departmental manager evaluate staff performance and implement annual KPI's
  • Plan, implement and manage overall daily operations under the instruction of the Area General Manager
  • Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events
  • Managing the hotel's online presence and generating an online buzz through special offers and promotions
  • Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued
  • Lead on sustainability programs in conjunction with the engineering team
  • As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience
  • As delegated, manage budgets and control expenditure
  • Track hotel revenue and optimise profit
  • In collaboration with the delegated HOD, analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategy
About Our Offer

We offer a highly competitive salary of $120,000 - $150,000 per annum, plus benefits including discounted meals and beverages, supplied meals during allocated shifts, employee assistance program, complimentary onsite dry cleaning, career growth opportunities, and complimentary onsite car parking. This is a full-time placement, operationally driven hours with occasional evening and weekend work.



  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    LUXXE Outsourced Hotel Services is seeking an exceptional Hotel Operations Executive to oversee the daily operations of our multi-site Housekeeping departments in Adelaide.The estimated annual salary for this role is $120,000 - $150,000, depending on experience.About UsWe are a leading provider of outsourced hotel services, dedicated to delivering...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the Role...We are seeking a highly skilled and motivated Executive Housekeeper to head up the Housekeeping team. The role is critical to the success of this hotel.The ideal candidate will have a friendly and enthusiastic attitude, with the ability to have positive involvement and interaction with both guests and the overall Hotel team.Key...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are seeking a highly skilled Operations and Site Management Executive to join our team at LUXXE Outsourced Hotel Services. In this role, you will be responsible for overseeing multiple hotel sites in Adelaide, ensuring seamless operations, and driving business growth.


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are currently seeking a highly skilled and motivated Hotel Operations Manager to head up our team in Adelaide, SA. This role is critical to the success of our hotel.Key ResponsibilitiesLead a team of housekeeping staff to ensure exceptional service standards and efficient room operations.Conduct daily room inspections to guarantee quality...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    **About LUXXE Outsourced Hotel Services**We are a home-grown Australian boutique services company operating in various locations across the country, providing highly-trained staff across various roles including Housekeeping, Rooms and Public Areas.We focus on providing excellence to our clients and a supportive and team-oriented environment for our...

  • Operations Director

    7 days ago


    Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    Job Title: Operations Director - Hotel ManagementSalary: $80,000 - $110,000 per yearAbout the Role:We are seeking an experienced Operations Director to lead our hotel management team in Adelaide. The successful candidate will be responsible for overseeing the operational planning and implementation of all aspects of hotel operations, including...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    Hotel Operations Manager OpportunityWe are seeking an experienced Hotel Operations Manager to lead our Housekeeping team in Adelaide.About the Role:The successful candidate will have a proven track record of managing hotel operations, with a focus on delivering exceptional guest experiences and maintaining high standards of cleanliness and safety.Key...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    Job Description:We are seeking a highly skilled and motivated Assistant Housekeeping Manager to lead our hotel team in Adelaide. The successful candidate will be responsible for overseeing daily operations, supervising staff, and maintaining exceptional standards of quality and productivity.About UsLUXXE Outsourced Hotel Services is an Australian boutique...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    The Operations Manager plays a pivotal role in driving operational excellence across multiple Housekeeping departments. As a key member of the LUXXE Outsourced Hotel Services team, you will be responsible for developing and implementing strategic plans to enhance service standards and meet business requirements.Key Responsibilities:Determine efficient...


  • Adelaide, South Australia Stamford Hotels and Resorts Full time

    About the CompanyStamford Hotels and Resorts is a leading hospitality group with a portfolio of luxury hotels across Australia.Salary and BenefitsThe successful candidate will be offered a highly competitive salary package, including a base salary of $120,000 per annum, plus superannuation and additional benefits.About the RoleWe are seeking an experienced...


  • Adelaide, South Australia Stamford Hotels and Resorts Full time

    Stamford Hotels and Resorts is a leading provider of luxury hospitality experiences in Australia.About the RoleWe are seeking an experienced Senior Hotel Operations Manager to join our team at Stamford Plaza Adelaide. As a key member of our executive team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional...


  • Adelaide, South Australia Stamford Hotels and Resorts Full time

    About the RoleA unique opportunity has arisen to join the esteemed Stamford Plaza Adelaide as a Hotel Manager, reporting to the Arena General Manager, Adelaide.This position would ideally suit a professional with 3+ years' proven experience in a 5-star hotel environment, holding a Diploma or Degree in Hotel Management, or similar.The successful candidate...


  • Adelaide, South Australia Stamford Hotels and Resorts Full time

    About UsStamford Hotels and Resorts is a luxury hospitality company with a portfolio of premium hotels in Australia. Our mission is to provide exceptional guest experiences through our commitment to quality, service, and innovation.Salary and BenefitsWe offer a highly competitive salary package, including a base salary of $120,000 - $150,000 per annum,...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are seeking a highly skilled and motivated Housekeeping Supervisor to lead our team in Adelaide SA. The role is critical to the success of this hotel.Key ResponsibilitiesLead the Housekeeping team from the front, driving performance and productivity.Manage staff to drive performance excellence in quality and productivity, including training,...


  • Adelaide, South Australia Hotel Indigo Full time

    Director of Sales & Marketing Opportunity at Hotel Indigo Adelaide MarketsAt Hotel Indigo, a vibrant hospitality brand with a passion for storytelling, we invite you to join our team as a Director of Sales & Marketing in Adelaide, Australia.Our hotel, nestled in the heart of Adelaide Central Markets, is renowned for its unique blend of food, culture, and...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the Role:We are seeking a highly skilled and motivated Executive Housekeeper to lead our Housekeeping team. The successful candidate will have a strong background in hotel operations and a proven track record of delivering exceptional results.Key Responsibilities:Lead the Housekeeping team to deliver high-quality service to our guestsDevelop and...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About LUXXE Outsourced Hotel ServicesWe are a boutique services company operating in various Australian cities. Our goal is to provide high-quality staff and excellent service to our clients.


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are seeking a highly skilled and motivated Executive Housekeeper to lead our Housekeeping team. The successful candidate will have a strong background in hotel operations and excellent leadership skills.Key ResponsibilitiesLead the Housekeeping team to deliver exceptional service and maintain high standards of cleanliness and quality.Develop...


  • Adelaide, South Australia LUXXE Outsourced Hotel Services Full time

    Company OverviewLUXXE Outsourced Hotel Services is a boutique services company operating in various Australian cities. We provide highly-trained staff across various roles including Housekeeping, Rooms and Public Areas.We focus on providing excellence to our clients and a supportive environment for our employees.About the RoleWe are seeking an experienced...


  • Adelaide, South Australia SOFITEL Full time

    Job OverviewSofitel is seeking a skilled and experienced Hotel Operations Manager to lead our daily departmental operations. This is an exciting opportunity for a passionate individual who thrives in a fast-paced environment and is dedicated to delivering exceptional guest experiences.About the RoleThe Hotel Operations Manager will be responsible for...