Senior Hotel Operations Manager
3 days ago
Stamford Hotels and Resorts is a luxury hospitality company with a portfolio of premium hotels in Australia. Our mission is to provide exceptional guest experiences through our commitment to quality, service, and innovation.
Salary and BenefitsWe offer a highly competitive salary package, including a base salary of $120,000 - $150,000 per annum, depending on experience, plus additional benefits such as discounted meals and beverages, supplied meals during allocated shifts, employee assistance program, complimentary onsite dry cleaning, career growth opportunities, and complimentary onsite car parking.
Job DescriptionHotel Manager RoleThe successful candidate will be responsible for overseeing the daily operational demands of our hotel, ensuring the execution of exemplary customer service that drives guest satisfaction and loyalty. Key responsibilities include:
- Developing and implementing operational policies and procedures to ensure efficiency and quality across all properties
- Monitoring and improving guest satisfaction levels through effective management and problem-solving
- Ensuring the hotel's online presence and generating an online buzz through special offers and promotions
- Managing budgets and controlling expenditure, tracking hotel revenue and optimising profit
The ideal candidate will have 3+ years' proven experience as a Hotel Manager or similar role in a 5-star hotel, hold a Diploma or Degree in Hotel Management, or similar, and possess excellent interpersonal, leadership, and communication skills.
About YouWe are looking for a professional business leader who can motivate and manage staff, has advanced working knowledge in Excel and PowerPoint, and can stay calm under pressure situations. If you are a results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply.
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