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Senior Hotel Operations Manager

1 month ago

Adelaide, South Australia Stamford Hotels and Resorts Full time

Stamford Hotels and Resorts is a leading provider of luxury hospitality experiences in Australia.

About the Role

We are seeking an experienced Senior Hotel Operations Manager to join our team at Stamford Plaza Adelaide. As a key member of our executive team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest satisfaction and delivering results-driven performance.

The ideal candidate will have 3+ years' experience as a Hotel Manager or similar role in a 5-star hotel, with a strong background in operational management, staff leadership, and revenue optimization. You will possess excellent communication and interpersonal skills, with the ability to stay calm under pressure and lead by example.

Key Responsibilities:
  • Oversee daily hotel operations, including front office, housekeeping, food and beverage, and engineering departments
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and control hotel expenses, ensuring profitability and efficiency
  • Lead and motivate a high-performing team, fostering a positive and inclusive work environment
  • Collaborate with the sales and marketing director to develop and implement sales strategies and promotions
Requirements:
  • 3+ years' experience as a Hotel Manager or similar role in a 5-star hotel
  • Diploma or Degree in Hotel Management or related field
  • Advanced working knowledge of Excel and PowerPoint
  • Excellent interpersonal, leadership, and communication skills
  • Ability to stay calm under pressure and lead by example
About Us

At Stamford Hotels and Resorts, we pride ourselves on providing exceptional hospitality experiences that exceed our guests' expectations. Our hotels are known for their luxurious amenities, impeccable service, and commitment to sustainability.

What We Offer:
  • A highly competitive salary package, including base salary and bonus incentives
  • A comprehensive benefits package, including discounted meals and beverages, supplied meals during allocated shifts, employee assistance program, complimentary onsite dry cleaning, and career growth opportunities
  • A dynamic and supportive work environment, with opportunities for professional growth and development

Estimated Salary: AU$120,000 - AU$180,000 per annum, depending on experience and qualifications.