Front Office Representative

3 weeks ago


Brisbane, Queensland, Australia Grupo Mantra Full time
About Mantra Portsea

Located in the heart of tropical resort town of Port Douglas, Mantra Portsea offers a unique opportunity to live and work amidst one of Australia's last great unspoiled environments.

Your Career as a Front Office Representative

We are seeking an experienced and motivated individual to join our vibrant Front Office Team as a Guest Service Agent. As a key member of our team, you will be responsible for delivering exceptional guest experiences from check-in to check-out and everywhere in between.

Responsibilities:
  • Provide guests with personalized service and ensure a smooth stay experience
  • Handle front office tasks efficiently and effectively, including selling hotel facilities, taking reservations, and maintaining guest accounts
  • Be the first point of contact for guests and visitors, providing local information and recommendations on neighborhood attractions and amenities
Requirements:

To succeed in this role, you will need:

  • Strong communication skills and a passion for delivering exceptional customer service
  • The ability to work under pressure, multitask, and think on your feet to resolve issues quickly
  • A positive attitude and energy to bring to every shift, ensuring a memorable experience for our guests
  • Previous experience working in Hotel Reception is highly advantageous
About the Role

This is an excellent opportunity to build your career with Accor, offering a competitive salary and benefits package. We estimate the annual salary for this role to be around $AUD 55,000-$65,000 depending on experience and qualifications. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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