Customer Service Director for Front Office Operations

3 weeks ago

Brisbane, Queensland, Australia NOVOTEL Full time

We are seeking a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis.

The successful candidate will oversee all aspects of Front Office operations, including reception, guest relations, reservations, and telephones during shifts. This role ensures the delivery of unparalleled guest experiences.

This position requires:

  • Overseeing the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service.
  • Driving the achievement of key performance indicators related to RPS, NPS, Loyalty, and room upselling.
  • Ensuring the effective operation of the night audit function, in coordination with the Financial Controller, while maintaining guest satisfaction.
  • Supervising the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

To be successful in this position, you will need to demonstrate:

  • Extensive Hotel Front Office Experience: Demonstrated experience in a senior Front Office leadership role.
  • Leadership and Communication Skills: Proven leadership capabilities, effective team collaboration, and exceptional communication skills in English; proficiency in additional languages is advantageous.
  • Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
  • Comprehensive Local Knowledge: Deep understanding of Brisbane, especially South Brisbane, with the ability to recommend attractions and activities.
  • Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
What You'll Get in Return

In exchange for your expertise, you can expect:

  • A competitive salary estimated at AU$95,000 - AU$110,000 per annum, depending on experience.
  • A fun and friendly work environment, with an 8.2/10 employee satisfaction score.
  • An employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Learn Your Way Academie.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

  • Front Office Operations Director

    1 month ago

    Brisbane, Queensland, Australia AccorHotel Full time

    Role OverviewThe Front Office Operations Director position at AccorHotel is a dynamic opportunity to lead and manage the front office operations, ensuring exceptional guest experiences across our hotels.

  • Front Office Director

    3 weeks ago

    Brisbane, Queensland, Australia SOFITEL Full time

    Sofitel Brisbane Central: Exceptional Guest Experiences">We are seeking an exceptional Front Office Manager to lead our team at Sofitel Brisbane Central, a luxurious hotel in the heart of Brisbane. As a Front Office Manager, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences.">Key...

  • Operations Manager

    1 month ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Company Overview:Mantra Pandanas, a prominent waterfront hotel in Darwin's CBD, boasts an unparalleled location in Australia's Top End. This award-winning property features spacious rooms with harbour views, a stylish restaurant and bar, and a resort pool, making it a sought-after destination for both leisure and corporate guests.About the Role:We are...

  • Front Office Operations Coordinator

    3 weeks ago

    Brisbane, Queensland, Australia Pinnacle People Permanent Full time

    We are seeking a skilled Front Office Operations Coordinator to join our team at Pinnacle People Permanent.Salary:$60,000 - $80,000 per annumJob Description:As a dedicated Front Office Operations Coordinator, you will be responsible for end-to-end recruitment and skills testing, working closely with supervisors and other key staff to ensure seamless...

  • Front Office Operations Manager

    1 month ago

    Brisbane, Queensland, Australia AccorHotel Full time

    AccorHotel Job OverviewWe are seeking a skilled Front Office Supervisor to join our team at AccorHotel. As a key member of our hotel operations, you will play a vital role in ensuring exceptional guest service and providing a memorable experience for our guests.Job DescriptionThis is an exciting opportunity to take on a leadership role within our Front...

  • Front Office Operations Manager

    4 weeks ago

    South Brisbane, Queensland, Australia Novotel Full time

    Transformative Front Office Leadership OpportunityWe are seeking an exceptional Front Office Operations Manager to join our team at Novotel Brisbane South Bank. As a key member of our Front Office leadership, you will be responsible for ensuring the smooth day-to-day running of the hotel.Maintaining our reputation as a market leader in individualised...

  • Island Resort Front Office Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

    About the Opportunity">We are seeking a highly experienced and motivated Front Office Duty Manager to join our team at Kingfisher Bay Resort, located on the stunning K'gari (Fraser Island).This is a full-time position offering a rotating roster, requiring the successful candidate to live on the island. As a key member of our Front Office team, you will play...

  • Lead Front Office Operations Manager

    4 weeks ago

    Brisbane, Queensland, Australia NOVOTEL Full time

    Job OverviewNoVtel is seeking an experienced and skilled Senior Duty Manager to lead our Front Office team. The successful candidate will oversee all aspects of Front Office operations, ensuring seamless delivery of guest experiences.About the RoleThis role involves overseeing Front Office operations, driving key performance indicators (KPIs), and ensuring...

  • Front Office Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia SOFITEL Full time

    Company OverviewSofitel Brisbane Central is a leading hospitality provider seeking a highly skilled Front Office Operations Manager to join our team.

  • Front Office Coordinator

    4 weeks ago

    Brisbane, Queensland, Australia businessDEPOT Full time

    Company Overview: At businessDEPOT, we pride ourselves on providing a unique blend of services to help businesses thrive. Our vibrant team is dedicated to delivering exceptional support to our clients and employees alike.Job Description: We are seeking an enthusiastic and organized Front Office Coordinator to join our dynamic team in Brisbane. As the first...

  • Front Office Coordinator

    3 weeks ago

    Brisbane, Queensland, Australia businessDEPOT Full time

    We are seeking a highly organized and customer-focused Front Office Coordinator to join our team at businessDEPOT. Based in Brisbane, this role will provide exceptional support to our clients and team members, ensuring a seamless experience.The ideal candidate will possess excellent communication skills, be tech-savvy, and have a proactive approach to...

  • Front Office Manager Leader

    1 month ago

    Brisbane, Queensland, Australia MERCURE Full time

    Lead Front Office Team MemberMercure is seeking a highly motivated and experienced Front Office Manager Leader to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.About the Role:We are offering an attractive salary in the range of...

  • Front Office Ambassador

    4 weeks ago

    Brisbane, Queensland, Australia Hyatt Full time

    We are currently seeking a dynamic and customer-focused Front Office Porter to join our team at Hyatt Regency Brisbane.The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong attention to detail.This is a part-time role that requires flexibility to work various shifts, including early mornings, late...

  • Front Office Team Lead

    4 weeks ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Oaks Brisbane Festival Suites. As a Front Office Manager, you will be responsible for providing exceptional customer experiences, leading a team, and maintaining operational standards.Key Responsibilities:Provide a...

  • Front Office Operations Manager Brisbane

    4 weeks ago

    Brisbane, Queensland, Australia Minor Hotels Full time

    About Minor HotelsMinor Hotels is a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries.The company operates under various brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.About the RoleWe are seeking a skilled Front Office Supervisor to join...

  • Night Auditor

    2 months ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Mantra French Quarter is a sophisticated hotel located in the heart of Hastings Street Noosa, offering a unique blend of luxury and relaxation. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front office, processing night audit and nightly reports, and assisting security with building security monitoring.Key...

  • Front Office Assistant Manager Lead

    4 weeks ago

    Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About UsStamford Plaza Brisbane is a 5-star luxury hotel located on the banks of the Brisbane River and boasts a unique location in the city.The hotel features stunning river views from all 252-guest rooms, as well as eight magnificent function rooms used for corporate events, weddings, and other special occasions. In addition to its luxurious...

  • Front Office Operations Manager

    4 weeks ago

    Brisbane, Queensland, Australia Accor Full time

    Company Overview:Pullman and Mercure King George Square is a leading hotel in the heart of Brisbane CBD, offering a vibrant atmosphere and exceptional guest experiences.We are currently seeking a highly skilled Front Office Supervisor to join our dynamic team. The successful candidate will be responsible for ensuring a high level of guest service at all...

  • Front Office Operations Manager

    1 month ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Company OverviewOaks Hotels is a leading hospitality provider offering exceptional guest experiences across Australia and New Zealand.Salary InformationWe offer a competitive salary of AU$65,000 - AU$70,000 per annum, reflecting the importance of this role in delivering outstanding front desk services.About the RoleAs a Front Office Supervisor at Oaks...

  • Hospitality Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia NOVOTEL Full time

    Company OverviewNOWOTEL is a renowned hospitality brand committed to delivering exceptional guest experiences. As a leading player in the industry, we strive to create memorable moments for our guests and foster a culture of innovation and excellence.SalaryThe estimated annual salary for this position is $70,000-$90,000 AUD, depending on experience and...