Bell Captain

4 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Unlock a world of possibilities as our Bell Captain

At The Star Brisbane, we're seeking a seasoned professional to lead our team as the Bell Captain. As the first point of contact for our guests, you'll play a pivotal role in ensuring their satisfaction and creating a memorable experience.

About the Role

As the Bell Captain, you'll oversee the smooth handling of guest luggage and vehicle arrivals and departures, while enhancing customer service and boosting team performance. Your responsibilities will include:

  • Leading the Hotel Porter and Doorman team to foster positive guest relations and create a welcoming environment
  • Coordinating the arrival and departure of guests with the delivery and collection of their luggage
  • Providing accurate information on services and facilities available within the property, as well as informing guests about local events and attractions
  • Fostering positive working relationships across all departments at The Star Brisbane
  • Assisting the Chief Concierge in rostering, training, and communications

What We're Looking For

We're seeking a candidate with strong organisational and time management skills, experience as a Bell Captain or similar role in a five-star property, and a QLD Driver's license with a clean driving record. You'll also need excellent verbal and written communication skills and the ability to work in a team environment.

About You

You'll be an experienced hotel professional with prior porter experience, proficient in Opera PMS, and passionate about delivering exceptional guest experiences. You'll have a proven track record of leading and developing successful teams and a collaborative approach to instilling a culture of excellence within the team.

As we embark on our journey to The Star Brisbane, you'll play a critical role in shaping the success of our hotel operations. Join us in making a difference and creating unforgettable experiences for our guests.


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