Bell Captain

3 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
Role Summary:

The Bell Captain plays a pivotal role in ensuring exceptional guest satisfaction by providing seamless arrival and departure experiences. Reporting to the Concierge, this position oversees the smooth handling of guest luggage and vehicle arrivals and departures.

Key Responsibilities:

  • Lead the Hotel Porter and Doorman team to foster positive guest relations and create a welcoming environment.
  • Coordinate the arrival and departure of guests, ensuring the delivery and collection of their luggage.
  • Provide accurate information on services and facilities within the property, as well as inform guests about events and activities in and around Brisbane.
  • Foster positive working relationships across all departments at The Star Brisbane.
  • Assist the Chief Concierge in rostering, training, and communications.


Requirements:

  • Strong organisational and time management skills.
  • Experience as a Bell Captain or similar role in a five-star property is desirable.
  • QLD Driver's Licence with a clean driving record is required.
  • Ability to work in a team environment.
  • Excellent verbal and written communication skills.


About You:

As an experienced hotel professional with prior porter experience, you should be proficient in Opera PMS. You will be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team. You will be critical in leading the team through change, demonstrating an understanding of relevant industry regulatory requirements and ensuring these are met as part of your ways of working.

About Us:

The Star Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options to find a balance between work and life that's right for you and your unique well-being needs.
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