Bell Captain
3 weeks ago
About the Role
The Bell Captain plays a vital role in ensuring guest satisfaction, serving as the primary point of contact for arrivals and overseeing the smooth handling of guest luggage and vehicle arrivals and departures within the hotel.
Responsibilities
- Lead the Hotel Porter and Doorman to foster positive guest relations and create a welcoming environment
- Coordinate the arrival and departure of guests with the delivery and collection of their luggage
- Provide accurate information on services and facilities available within the property, as well as informing guests about local events and activities
- Foster positive working relationships across all departments at The Star Brisbane
- Assist the Chief Concierge in rostering, training, and communications
Requirements
- Strong organisational and time management skills
- Experience as a Bell Captain or similar position in a five-star property is desirable
- QLD Driver's license with a clean driving record is required
- Ability to work in a team environment
- Excellent verbal and written communication skills
About You
As an experienced hotel professional with prior porter experience, you should be proficient in Opera PMS and deeply passionate about delivering exceptional guest experiences. You should possess a proven track record of leading and developing successful teams, with a collaborative and welcoming approach. Your understanding of relevant industry regulatory requirements is crucial for ensuring these requirements are met as part of your ways of working.
About Us
The Star Entertainment Group is a leading hospitality company, committed to creating a diverse, equitable, and inclusive workplace that fosters exceptional experiences for our guests and a great place to work for our team members. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, and people with disabilities. We offer a range of flexible working options to find a balance between work and life that's right for you and your unique well-being needs.
Culture
At The Star, we value diversity, equity, and inclusion, and are committed to creating a workplace that is free from discrimination and harassment. We are an equal opportunities employer and welcome applications from all qualified candidates.
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