Hotel Operations Manager

21 hours ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

We are seeking a highly skilled Hotel Operations Manager to join our team at The Star Brisbane.

About the Role

As a key member of our hotel operations team, you will play a pivotal role in ensuring exceptional guest experiences and seamless hotel operations.

Key Responsibilities
  • Lead the hotel porter and doorman team to foster positive guest relations and create a welcoming environment
  • Coordinate the arrival and departure of guests with luggage delivery and collection
  • Provide accurate information on services and facilities available within the property
  • Foster positive working relationships across all departments
  • Assist the Chief Concierge in rostering, training, and communications
Requirements
  • Strong organisational and time management skills
  • Experience as a bell captain or similar position in a five-star property is desirable
  • QLD driver's licence with a clean driving record required
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
About You

You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams.

With a demonstrated understanding of relevant industry regulatory requirements, you will ensure these requirements are met as part of your ways of working.

Benefits

The estimated salary for this role is AU$80,000 - AU$120,000 per annum, depending on experience. Our company offers a range of benefits, including flexible working options, a diverse and inclusive workplace, and opportunities for career growth and development.



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