Luxury Hotel Experience Coordinator

6 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About the Role

The Echo Entertainment Group is seeking an experienced Luxury Hotel Experience Coordinator to join our team at The Star Brisbane. As a key member of our operations team, you will play a pivotal role in ensuring exceptional guest experiences.

Key Responsibilities:

  • Lead the hotel porter and doorman team to ensure daily operations foster positive guest relations and create a welcoming environment.
  • Coordinate the arrival and departure of guests with luggage delivery and collection.
  • Provide accurate information on services and facilities available within the property, as well as informing guests about local events and activities.
  • Foster positive working relationships across all departments at The Star Brisbane.
  • Assist the Chief Concierge in rostering, training, and communications.

About You

We are looking for an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be passionate about delivering exceptional guest experiences and have a proven track record of leading and developing successful teams.

Key Qualifications:

  • Strong organisation and time management skills.
  • Experience as a Bell Captain or similar position within a five-star property is desirable.
  • QLD Driver's license with a clean driving record required.
  • Ability to work in a team environment.
  • Excellent verbal and written communication skills.

What We Offer

The Echo Entertainment Group offers a competitive salary range of $70,000 - $90,000 per annum, plus additional benefits including flexible working arrangements, professional development opportunities, and a comprehensive employee wellness program.



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