Client Experience Coordinator

4 weeks ago

Sydney, New South Wales, Australia Interrelate Full time

About Us

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships.

We deliver services spread across various settings, aiming to respond to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We are committed to excellence and are proud to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for our exceptional management practices and highly engaged workforce.

About the Role

We are seeking a Client Experience Coordinator to join our team. The successful applicant will have a minimum of 2 years' demonstrated experience in a client service environment, with strong communication and administration skills.

This role involves acting as the key point of contact for School Services programs, while also being actively engaged with the Client Experience team and its functions. The time spent between responsibilities is flexible, dependent on the needs of each function.

The successful candidate will need to be available to work the preferred hours of 8am to 4pm or 8.30am to 4.30pm, although this can be negotiated. You will be paid an hourly rate of $37.68 per hour + 11.5% superannuation.

Your Key Responsibilities

  • Responding to customer enquiries regarding programs and services
  • Supporting customers to identify suitable programs and services to meet their needs
  • Allocating staff, including School Services Educators, to bookings
  • Working with the Customer Relationship Management (CRM) system to enter bookings and customer related information
  • On boarding clients from lead generation to appointment bookings and invoicing
  • Working with management regarding service needs and forecasting capacity and resource needs, risks, and issues in a timely manner

Our Benefits

  • Access to Salary Packaging
  • Additional days of paid leave on top of standard leave entitlements
  • Employee Awards & Appreciation programs
  • Training, Mentoring, Supervision, and access to Resources
  • Employee Assistance Program
  • Opportunities for professional development
  • A supportive working environment

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