Client Experience Ambassador

1 month ago

Sydney, New South Wales, Australia TEG Full time

Unlock your potential in a dynamic role that makes a real impact. As a Client Experience Ambassador at TEG, you'll be the face of our brand, ensuring every customer interaction is exceptional.

About Ticketek

Ticketek is a global leader in event ticketing, boasting a vast database of 11.7 million unique fans and a powerful ticketing platform. Our data-driven marketing capabilities enable us to sell over 23 million tickets to thousands of events annually.

We bring live experiences to fans worldwide, welcoming two million visitors to our venues and connecting entertainment partners with new audiences daily.

The Role

This role is perfect for someone passionate about delivering seamless customer experiences across all touchpoints – social, phone, email, and more.

Key Responsibilities:

  • Respond to general inquiries and booking requests with precision and care.
  • Process refunds for cancelled and rescheduled events with attention to detail.
  • Engage with customers through various support channels, showcasing exceptional communication skills.
  • Leverage our Ticketing System and CRM to drive efficient resolution and satisfaction.
  • Maintain accurate customer information with utmost care.

Requirements and Qualifications

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills, with the ability to adapt to diverse situations.
  • Credibility and professionalism in representing the team, business, and brand.
  • A proven track record of problem-solving, with innovative solutions to everyday challenges.
  • Strong time management skills, with the ability to prioritize tasks effectively.
  • A keen eye for detail, with a sense of urgency in delivery.
  • The ability to establish rapport quickly and develop strong client relationships.
  • A willingness to strive for exceptional results as part of a collaborative team.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including complimentary event tickets, birthday leave, volunteering leave, and access to wellbeing discounts.
  • Ongoing learning and development opportunities, supporting your career growth.
  • A commitment to diversity, equity, and inclusion, fostering a supportive work environment.

Why Join Us?

At TEG, we're dedicated to making a lasting impact. Join our team and become an integral part of shaping the future of live entertainment. Let's create unforgettable experiences together

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