Retention and Customer Loyalty Specialist

18 hours ago


Dandenong, Victoria, Australia Aussie Broadband Full time
{"title": "Retention and Customer Loyalty Specialist", "content": "About the Role

Aussie Broadband is seeking a skilled Retention and Customer Loyalty Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to retain customers and increase their lifetime value.

Key Responsibilities:

  • Develop a retention and base management strategy to keep customers happy and increase their lifetime value
  • Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction
  • Reduce customer churn
  • Understand what offers and value we can provide our customers
  • Create best practice retention team

Requirements:

  • An understanding of the telco industry
  • Experience in a similar role
  • Excellent customer service skills
  • Strong conflict resolution skills
  • In-depth knowledge of sales and marketing software
  • Advanced organizational skills

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of the telco industry. If you have a proven track record of success in a similar role and are looking for a new challenge, we would love to hear from you.

", "lang_code": "en-US"}

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