Retention and Customer Loyalty Specialist
18 hours ago
Aussie Broadband is seeking a skilled Retention and Customer Loyalty Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to retain customers and increase their lifetime value.
Key Responsibilities:
- Develop a retention and base management strategy to keep customers happy and increase their lifetime value
- Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction
- Reduce customer churn
- Understand what offers and value we can provide our customers
- Create best practice retention team
Requirements:
- An understanding of the telco industry
- Experience in a similar role
- Excellent customer service skills
- Strong conflict resolution skills
- In-depth knowledge of sales and marketing software
- Advanced organizational skills
We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of the telco industry. If you have a proven track record of success in a similar role and are looking for a new challenge, we would love to hear from you.
", "lang_code": "en-US"}-
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