Customer Retention Specialist
2 months ago
At Aussie Broadband, we are committed to fostering a workplace that values diversity and inclusion. Our core principles guide our actions, and we take pride in being recognized as a leading employer in Australia.
Why Choose Aussie Broadband?
- Operated in Australia and positioned as the 5th largest telecommunications provider
- Rapidly expanding organization with a vibrant culture
- Acknowledged as a 5-star Employer of Choice
- Focused on supporting our workforce and the wider community
Your Responsibilities:
- Formulate a strategy for customer retention and base management
- Improve customer satisfaction and loyalty
- Minimize customer attrition
- Spot opportunities to deliver value to clients
- Oversee a high-achieving retention team
Qualifications:
- Experience within the telecommunications sector
- Prior experience in retention management roles
- Exceptional customer service and conflict resolution capabilities
- Proficient in sales and marketing tools
- Strong organizational and analytical skills
Your Profile:
- Empathetic and patient approach
- Skilled communicator with advanced interpersonal abilities
- Professional, constructive, and approachable demeanor
- Flexible in dynamic work environments
If you are dedicated to enhancing customer experiences and driving satisfaction, consider becoming a part of our innovative team at Aussie Broadband.
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