Customer Retention Specialist

2 months ago


Dandenong, Victoria, Australia Aussie Broadband Full time
Retention Manager

At Aussie Broadband, we celebrate diversity and inclusion, ensuring our core values guide our actions. We take pride in being recognized as a leading employer in Australia.



Why Choose Aussie Broadband?

- Operated in Australia and ranked as the 5th largest telecommunications provider
- A rapidly expanding organization with a vibrant workplace culture
- Acknowledged as a 5-star Employer of Choice
- Committed to fostering both employee growth and community support

Your Responsibilities:
  • Formulate a comprehensive strategy for customer retention and base management
  • Boost customer satisfaction and foster loyalty
  • Minimize customer attrition
  • Spot opportunities to deliver added value to clients
  • Oversee a high-achieving retention team

Qualifications:
  • Experience within the telecommunications sector
  • Prior involvement in retention management roles
  • Exceptional customer service and conflict resolution capabilities
  • Skilled in sales and marketing technologies
  • Strong organizational and analytical skills

Your Profile:
  • Empathetic and patient demeanor
  • Proficient communicator with advanced interpersonal abilities
  • Professional, constructive, and approachable
  • Adaptable to dynamic work environments


If you are dedicated to enhancing customer experiences and driving satisfaction, consider a career with Aussie Broadband.



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