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Customer Retention Specialist

2 months ago

Dandenong, Victoria, Australia Aussie Broadband Full time
Retention Manager

At Aussie Broadband, we prioritize diversity and inclusion, reflecting our core values in every aspect of our operations. We take pride in being recognized as one of Australia's leading employers.



Why Choose Aussie Broadband?

- A proudly Australian-operated company, ranked as the 5th largest telecommunications provider in the country
- A rapidly expanding organization with a vibrant workplace culture
- Acknowledged as a 5-star Employer of Choice
- Committed to the well-being of both our employees and the broader community

Your Responsibilities:
  • Formulate and implement a comprehensive retention and base management strategy
  • Boost customer satisfaction and foster loyalty
  • Minimize customer attrition
  • Spot opportunities to enhance customer value
  • Oversee a dynamic and high-achieving retention team

Qualifications:
  • Background in the telecommunications sector
  • Prior experience in retention management roles
  • Exceptional customer service and conflict resolution capabilities
  • Familiarity with sales and marketing tools
  • Strong organizational skills and adept problem-solving abilities

Your Profile:
  • Empathetic and patient demeanor
  • Strong communicator with excellent interpersonal skills
  • Professional, constructive, and approachable
  • Ability to thrive in fast-paced environments


If you are dedicated to enhancing customer experiences and driving satisfaction, consider becoming a part of our innovative team at Aussie Broadband.