Customer Retention Specialist
2 months ago
At Aussie Broadband, we celebrate diversity and inclusivity. Our core values guide our actions, and we take pride in being recognized as a leading employer in Australia.
Why Choose Aussie Broadband?
- Operated in Australia and ranked as the 5th largest telecommunications provider
- A rapidly expanding organization with a vibrant culture
- Acknowledged as a 5-star Employer of Choice
- Committed to supporting our workforce and the wider community
Your Responsibilities:
- Formulate a strategy for customer retention and base management
- Improve customer satisfaction and loyalty
- Minimize customer attrition
- Spot opportunities to deliver value to clients
- Lead a high-achieving retention team
Qualifications:
- Experience within the telecommunications sector
- Prior experience in retention management roles
- Exceptional customer service and conflict resolution capabilities
- Proficient in sales and marketing technologies
- Strong organizational and analytical skills
Your Profile:
- Empathetic and patient demeanor
- Strong communicator with advanced interpersonal skills
- Professional, constructive, and approachable
- Flexible in dynamic work environments
If you are dedicated to enhancing customer satisfaction and fostering loyalty, consider becoming a part of our innovative team at Aussie Broadband.
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