Drive Customer Loyalty and Retention

15 hours ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $100,000 - $140,000
Customer Care Professional

This is an exceptional opportunity to serve as the local point of contact for a leading brand, collaborating with key stakeholders to deliver outstanding service to customers.

Responsibilities include analyzing customer feedback, driving team performance, and implementing projects to enhance the customer shopping and ownership experience. This involves direct engagement with customers throughout their shopping and ownership journey as second-line escalation, designing and implementation of customer care processes, leadership in achieving goals, and management of a customer care team.

Key responsibilities include:

  • Leading the development and implementation of customer-centric strategies to drive customer loyalty and retention.
  • Managing customer care teams, including coaching, training, and handling escalations.
  • Collaborating with internal and external stakeholders to drive business results and ensure seamless customer experiences.
Requirements

To succeed in this role, you will need strong analytical skills, effective problem-solving, and conflict resolution abilities. Additionally, you should have:

  • Customer support/service experience from training or second-line functions.
  • Experience working in different markets and delivering training to build competence and skill sets.
  • Strong communication and interpersonal skills, with the ability to adapt to changing circumstances.
  • Bachelor's Degree; Master's Degree and global experience are a plus.
Process

If you match these ambitions, please apply. Our selection process is ongoing, and the job advert will remain open until it's filled.

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