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Customer Loyalty Lead
2 weeks ago
The role of Senior Manager, Loyalty and Retention is critical in designing, leading, and optimising our customer loyalty and retention strategy.
Required Skills and Qualifications- Proven expertise in loyalty marketing, CRM, and retention strategies to maximise customer retention and lifetime value.
- Strong analytical mindset with hands-on experience in loyalty platforms, CRM tools, and marketing automation.
- 8+ years of experience in loyalty, CRM, or retention marketing with a track record of delivering impact.
As the business lead for loyalty, you will shape and execute the end-to-end strategy across marketing, development, and roadmap initiatives. This includes designing and delivering data-driven loyalty strategies that meet customer needs and drive business outcomes.
Benefits- A dynamic and purpose-driven work environment.
- Opportunities to partner with cross-functional teams to embed loyalty initiatives across every customer touchpoint.
- A chance to leverage insights from customer behaviour and program performance to boost engagement and improve ROI.
This is an exciting opportunity to join our team and make a lasting impact on our customers' lives.
