Customer Experience Manager

5 days ago

Sydney, New South Wales, Australia beBeeRetention Full time $150,000 - $180,000

About Us

We're a leading healthtech platform in Australia, connecting people with disability and older Australians with independent support workers.

Since 2014, we've facilitated over 25 million hours of support, earning us recognition on the AFR's Top 100 and Deloitte Tech Fast 50.

To drive customer growth through effective nurture and retention programs, we're seeking a Senior Manager to design, lead, and optimise our customer loyalty and retention strategy.

The role will involve:

  • Developing a data-driven loyalty strategy to maximise customer retention and lifetime value.
  • Leading the launch and continuous evolution of our loyalty offering, ensuring it meets customer needs and drives business outcomes.
  • Leveraging insights from customer behaviour and program performance to optimise strategies, boost engagement, and improve ROI.
  • Partnering with marketing, product, operations, and analytics teams to seamlessly embed loyalty initiatives across every customer touchpoint.
  • Driving innovation through personalisation and automation, creating tailored experiences that strengthen customer connections.

We're looking for someone with:

  • 8+ years experience in loyalty, CRM, or retention marketing, with a proven ability to deliver impact.
  • A strong analytical mindset – confident turning data into actionable strategies and measurable outcomes.
  • Hands-on experience with loyalty platforms, CRM tools, and marketing automation.

We offer a dynamic team environment, flexible work arrangements, and opportunities for professional growth and development. If you're passionate about tech and motivated by making a real impact on people's lives, we'd love to hear from you.

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