Customer Retention Strategist

1 week ago

Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $180,000

About Us

We are a leading healthtech platform in Australia, focused on creating positive change in the care and support sector. With over 25 million hours of support facilitated since our inception, we have been recognised for our impact.

Our purpose-driven team is passionate about making a difference in people's lives. We drive business outcomes by helping customers attain better results and believe in technology as an enabler.

This role is part of our high-productivity team environment, leading to meaningful change in Australia's care and support sectors.

About the Opportunity

We are seeking a Senior Manager to design, lead, and optimise customer loyalty and retention strategies. This senior role will be responsible for shaping and executing end-to-end strategies across marketing, development, and roadmap initiatives.

  • Design and deliver data-driven loyalty strategies that maximise customer retention and lifetime value.
  • Lead the launch and continuous evolution of our loyalty offering, ensuring it meets customer needs and drives business success.
  • Leverage insights from customer behaviour and program performance to optimise strategies, boost engagement, and improve ROI.
  • Partner with teams to seamlessly embed loyalty initiatives across every customer touchpoint.
  • Drive innovation through personalisation and automation, creating tailored experiences that strengthen customer connections.
  • Oversee loyalty partnerships and vendors, ensuring strong collaboration and program effectiveness.
  • Develop initiatives that grow engagement, increase repeat bookings, and build brand affinity.
  • Own cross-channel marketing automation, including Email, SMS, Push, and In-app, to deliver consistent, impactful messaging.
  • Stay ahead of martech trends and loyalty best practices to keep us at the cutting edge.

What You'll Need

  • 8+ years experience in loyalty, CRM, or retention marketing, with a proven ability to deliver impact.
  • A strong analytical mindset – confident turning data into actionable strategies and measurable outcomes.
  • Hands-on experience with loyalty platforms, CRM tools, and marketing automation (Braze experience highly regarded).
  • Proven success in designing and executing customer engagement and retention initiatives.
  • Excellent project management and collaboration skills, able to influence and work effectively across teams.
  • A detail-oriented communicator, skilled in stakeholder management and relationship building.
  • Strong organisational and time management skills, able to manage competing priorities in a fast-paced environment.
  • Possession of salesforce experience is desirable but not essential.

Why Join Us

We're powered by purpose: listen, learn, engage, and act on insights. We're bold: ambitious and creative problem-solvers. We're one: diverse, collaborative, and motivated by making a real impact. We're impactful: innovating and moving fast to make a difference in people's lives.

Our Benefits

Learn from industry experts and experienced leaders. Enjoy flexible leave options and working arrangements. Celebrate wins and recognise great performance with our Reward and Recognition program.

We celebrate diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Customer Retention Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $130,000

    Customer Retention StrategistOur organization is committed to delivering exceptional customer experiences and driving revenue growth through tailored retention strategies.

  • Customer Retention Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $138,500 - $164,000

    Job OverviewWe are seeking a seasoned Customer Retention Strategist to lead the development and implementation of comprehensive retention strategies. This key role requires a deep understanding of customer behavior and the ability to analyze data to identify trends, pain points, and opportunities for improving retention.Responsibilities:Develop and implement...

  • Client Retention Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $120,000 - $180,000

    Job OverviewWe are seeking a highly motivated and results-driven Client Retention Strategist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients.About the Role:The Client Retention Strategist will work closely with our cross-functional teams to develop and execute...

  • Customer Retention Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $140,000

    Job Role:The Renewal Specialist is responsible for managing existing customer relationships to retain and grow revenue through retention sales, in line with the organization's growth strategies.Main Responsibilities:Manage existing customer base to increase revenue through retention salesExecute growth strategies and initiativesKey Skills:Retention sales...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategy Full time $100,000 - $135,000

    Job Title: Customer Experience StrategistAbout the Role:We are seeking a highly skilled and experienced Customer Experience Strategist to join our team. The successful candidate will be responsible for managing a high-performing team of customer-facing professionals, while also owning a portfolio of customers across Australia & New Zealand.Lead and inspire...

  • Customer Experience Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

    Job Title: Customer Experience StrategistWe are seeking a skilled Customer Experience Strategist to play a key role in driving customer acquisition and retention.About the Role:The successful candidate will be responsible for growing member engagement and retention, using a global loyalty strategy as a base.Main Responsibilities:Develop and execute a...

  • Customer Value Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeLifecycle Full time $110,000 - $140,000

    Key RoleThis Lifecycle Strategist will drive customer value, designing and executing strategies that deepen engagement, drive retention, and maximise customer lifetime value across every stage of the journey.

  • Customer Engagement Strategist

    7 days ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $90,000 - $120,000

    Customer Engagement StrategistWe are seeking a commercially-minded, data-driven Customer Engagement Strategist to drive business growth. You will be responsible for analyzing customer behavior, loyalty metrics and commercial data to identify opportunities for improvement.This role is perfect for someone who:Has a passion for uncovering insights and trends in...

  • Retention Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $105,000

    Job OpportunityA customer-focused position that drives business success through retention strategies and a commitment to delivering exceptional customer experiences.Key Responsibilities:Develop and execute plans to enhance customer loyalty and retention, resulting in long-term relationships and revenue growth.Lead with a customer-centric mindset, fostering...

  • Customer Growth Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000

    Customer Growth StrategistWe are seeking a highly skilled professional to assume responsibility for customer onboarding, activation, and retention. This individual will be responsible for creating customized success plans, achieving first value quickly, and ensuring seamless customer experiences.Key Responsibilities:Create tailored onboarding programs to...