Pension Benefit Claims Specialist

1 week ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Role

We're seeking a Pension Benefit Claims Specialist to join our Member Insurance and Claims team at Australian Retirement Trust. As a key member of our team, you'll play a crucial role in managing pension death claims end-to-end.

In this role, you'll be responsible for proactively managing all death claim activities, including notification, assessment, and payment of benefits. You'll also establish and maintain professional relationships with all parties and liaise with customers in a sensitive manner.

Key Responsibilities:
  • Conduct the notification process, determining insurance eligibility and issuing claims information and forms.
  • Demonstrate critical thinking and apply an objective approach to claims management while mitigating risk and meeting customer needs.
  • Review insurer and fund recommendations in a timely and effective manner.
  • Implement proactive claims management strategies to ensure timely completion of claims handling requirements.

You'll work closely with our team to deliver exceptional customer service experiences as measured through our Customer Experience Evaluation Framework.

About You

We're looking for a skilled communicator with top-notch interpersonal skills. You'll need to be able to pick up problems quickly and come up with creative solutions. Ideally, you'll have experience with insurance claims in superannuation and the associated legislation.

We offer a permanent opportunity with a competitive salary range of $85,000 - $105,000 per annum, depending on your level of experience. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work.

What We Offer:
  • A competitive salary range of $85,000 - $105,000 per annum.
  • Ongoing training and development opportunities to help you build a career to be proud of.
  • Balanced work arrangements, including in-person days at our hubs and flexible working from home options.


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