Suncorp Claims Specialist
3 weeks ago
Suncorp Group is seeking an experienced Claims Specialist to join our Claims Customer Service team
As a Claims Specialist at Suncorp Group, you will play a crucial role in assisting customers in some of their most challenging times
Responsibilities:
- Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries
- Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
- Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
- Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim
- Ensure our customers receive the right support at the right time and reinforce Suncorp Group's commitment to 'building futures and protecting what matters'
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
Qualifications & Skills:
- Passion for delivering exceptional customer service with demonstrated experience in customer service roles
- Proficiency in using computer systems and ability to navigate multiple systems
- Strong verbal communication skills to listen, build rapport, and effectively convey complex information
- High level of resilience, empathy, and adaptability to handle various customer situations
- Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback
- Ability to work collaboratively as a supportive team member
Suncorp Group offers a range of benefits, including:
- Salary $59,000 + 11.5% Super + penalty rates on eligible shifts
- Employee discounts and rewards - exclusive offers on major brands and products
- Parental Leave - 20 weeks parental leave for all permanent employees who are primary carers
- Wellness initiatives - discounts on major brand health insurance and discounted gym membership plans
Suncorp Group is committed to building futures and protecting what matters
We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers
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