Suncorp Claims Specialist

3 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

Suncorp Group is seeking an experienced Claims Specialist to join our Claims Customer Service team

As a Claims Specialist at Suncorp Group, you will play a crucial role in assisting customers in some of their most challenging times

Responsibilities:

  • Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries
  • Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
  • Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
  • Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim
  • Ensure our customers receive the right support at the right time and reinforce Suncorp Group's commitment to 'building futures and protecting what matters'
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance

Qualifications & Skills:

  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and effectively convey complex information
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback
  • Ability to work collaboratively as a supportive team member

Suncorp Group offers a range of benefits, including:

  • Salary $59,000 + 11.5% Super + penalty rates on eligible shifts
  • Employee discounts and rewards - exclusive offers on major brands and products
  • Parental Leave - 20 weeks parental leave for all permanent employees who are primary carers
  • Wellness initiatives - discounts on major brand health insurance and discounted gym membership plans

Suncorp Group is committed to building futures and protecting what matters

We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers


  • Claims Specialist

    1 month ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a skilled Claims Specialist to join our team at Suncorp Group. As a Claims Specialist, you will be responsible for managing a portfolio of diverse personal injury claims in accordance with policies and procedures.Key ResponsibilitiesEnd to end management of Injury Liability claim files ensuring best practice processes and procedures...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the Role:We are seeking a highly skilled Commercial Claims Specialist to join our team at Suncorp Group. As a key member of our Commercial Claims leadership team, you will play a critical role in designing and delivering solutions that meet the evolving needs of our customers and drive exceptional customer service.Key Responsibilities:Work closely with...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking an experienced Automotive Claims Specialist to join our team. As a Motor Assessor, you will be responsible for managing end-to-end motor claims, conducting assessments and overseeing repairs.Key Responsibilities:Manage motor claims from initiation to completion, ensuring accurate cost estimations and safe repair...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job Description: Expert CTP Claims Resolution SpecialistThe Suncorp Group is seeking a highly skilled Expert CTP Claims Resolution Specialist to join our Personal Injury Team.About the Role:Job Title: Expert CTP Claims Resolution SpecialistJob Type: Full-timeLocation: Sydney, Brisbane, or CanberraKey Responsibilities:Key Responsibilities:Conduct independent...

  • Claims Specialist

    3 weeks ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Role OverviewThis key position involves delivering exceptional claims customer service to Commercial & Consumer Insurance direct customers and intermediaries. The Claims Officer is accountable for managing a claims portfolio, balancing customer needs with business outcomes.Key ResponsibilitiesBe the central point of contact for customers throughout all...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.Job OverviewThe successful candidate will be responsible for delivering exceptional customer service by providing efficient solutions and responses to customer enquiries. This role requires strong verbal communication skills, a high level of...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a skilled Customer Experience and Claims Specialist to join our team at Suncorp Group. This is a permanent opportunity that requires a customer-focused and technical advisor who can work collaboratively with external and internal stakeholders.


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled Compensation Claims Specialist to join our team in Brisbane. This is a permanent role that offers a great work-life balance with flexible working arrangements.Key ResponsibilitiesManage a diverse portfolio of personal injury claims (Public Liability) ensuring timely and cost-effective outcomes.Provide assistance,...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryAs a Claims Officer at Suncorp Group, you will play a vital role in managing a portfolio of diverse personal injury claims in accordance with policies and procedures. Your goal will be to achieve the most cost-effective and timely outcomes.Key ResponsibilitiesManage end-to-end Injury Liability claim files, ensuring best practice processes and...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job OverviewWe are seeking a skilled Claims Support Specialist to join our team in Brisbane CBD. As a key member of our Personal Injury Claims team, you will provide exceptional support to our customers and ensure seamless execution of business processes.Job Description:This is a full-time 12-month contract opportunity with Suncorp Group, offering a...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a skilled Claims Support Specialist to join our team in Brisbane CBD. This is a 12-month contract opportunity that offers full-time employment and a chance to make a meaningful impact in the Personal Injury Claims department.Key ResponsibilitiesLodge Personal Injury claims efficiently and accurately, ensuring all necessary...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Resolve Insurance Disputes with ExcellenceWe are seeking a highly skilled Internal Review Specialist to join our Personal Injury Team at Suncorp Group. This role is ideal for professionals with experience in CTP Claims or Law, offering an exciting opportunity to transition into an insurance role.


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Suncorp Group. As a Claims Portfolio Manager, you will be responsible for overseeing a portfolio of complex and high-value claims, providing strategic oversight and technical claims support to drive excellent customer outcomes and timely resolution.Key...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking an experienced Claims Excellence Specialist to join our Commercial Claims team at Suncorp Group. In this pivotal role, you will work closely with the team leader and technical specialists in training, coaching, mentoring, and uplifting capability in managing claims across specialist products.Key ResponsibilitiesDevelop and...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    **Job Title:** Claims Portfolio Manager**Estimated Salary:** AU$120,000 - AU$150,000 per annum, depending on experience.About Suncorp GroupSuncorp Group is a leading insurance and banking provider in Australia and New Zealand. We pride ourselves on our commitment to creating a diverse, inclusive, and connected culture where our people can thrive.**Job...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Home Insurance Claims SpecialistDeliver exceptional customer service by providing efficient solutions and responses to customer enquiriesBe the first point of contact for customers who have experienced loss or damage to their home and/or contentsTriage and progress claims as far as possible on the first call, making things as easy as possible for...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking a highly organized Claims Support Officer to provide exceptional support to our Personal Injury Claims teams. This is a 12-month full-time contract opportunity based in Brisbane CBD.What you'll do:Claim Lodgement FunctionsLodge Personal Injury claims, investigate and follow up additional information to complete the lodgement.Validate claim...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job DescriptionSuncorp Group is seeking a highly skilled Personal Injury Claims Manager to join their team in Brisbane. As a key member of the Injury Liability claims team, you will play a crucial role in managing a diverse portfolio of personal injury claims and providing expert advice and support to underwriters and leadership.About the RoleThis is a...

  • Claims Manager

    5 days ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims ManagerAbout Us:Suncorp Group is a leading insurance and banking organization that values diversity, talent, and passion in its workforce.Salary: AU$80,000 - AU$110,000 per annumJob Description:The successful candidate will manage a portfolio of diverse personal injury claims (Public Liability) in accordance with policies and procedures to...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Customer Service Excellence at SuncorpWe are seeking a skilled Claims Customer Service Representative to join our dynamic Home Lodgement team at Suncorp. As a key member of our team, you will play a crucial role in assisting customers who have experienced loss or damage to their property and/or belongings.Responsibilities:Deliver exceptional customer service...