Insurance Claims Specialist

2 days ago


Brisbane, Queensland, Australia Cover More Group Full time

Unlock Your Potential in Insurance

Cover-More Group is a global leader in travel insurance, and we're seeking a talented Insurance Claims Specialist to join our team.

About the Role

We're looking for a highly motivated individual to manage a portfolio of claims for our travel insurance customers. As an Insurance Claims Specialist, you'll be responsible for assessing and investigating claims, communicating with customers and stakeholders, and providing timely resolutions.

Your Key Responsibilities

  • Manage a dynamic portfolio of claims, ensuring that all cases are thoroughly investigated and resolved in a timely manner
  • Analyse information from various sources and stakeholders, communicating clearly through written reports, phone consultations, and online meetings
  • Communicate claims outcomes to customers both verbally and in writing, facilitating timely resolutions and payments when applicable
  • Deliver a highly empathetic customer experience, managing lodgements and outcomes, and providing meaningful updates throughout

Your Skills and Qualifications

We're looking for someone who is passionate about delivering exceptional customer service and has a strong desire to learn and grow in their career. You'll have excellent communication skills, technical competency, and a keen eye for detail.

Benefits and Career Growth

Cover-More Group offers a range of benefits, including flexible working arrangements, opportunities for professional development, and a comprehensive paid parental leave scheme. We also offer regular annual and personal leave benefits, volunteer leave, and COVID leave.

Why Choose Us?

We value optimism, caring, togetherness, reliability, and determination. Our company culture is built on these values, and we're committed to creating a workplace where everyone feels valued and supported.

Salary: $65,000 - $80,000 per annum

Location: Flexible, hybrid working environment

Language: English



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