Insurance Claims Manager

6 days ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
Role Overview

A key position within our Member Insurance and Claims team, as a Claims Manager - Death Benefit at Australian Retirement Trust, you will play a vital role in proactively managing all death claim end-to-end activities.

About the Role
  • This permanent opportunity involves conducting the notification process, determining insurance eligibility, issuing claims information and forms for all claims.
  • You will demonstrate critical thinking and application of an objective, outcome-focused approach to claims management while mitigating risk and being sensitive to customer needs and expectations.
  • The successful candidate will review insurer and fund recommendations in a timely and effective manner, challenging when appropriate.
Key Responsibilities
  • Manage a claims portfolio, working collaboratively with the team to meet customer demands.
  • Deliver an exceptional customer service experience, as measured through the Customer Experience Evaluation Framework.
Requirements
  • Candidates should have experience with insurance claims in superannuation and associated legislation.
  • Highly developed communication and interpersonal skills are essential, including the ability to communicate effectively at all times.
  • Ability to act with discretion and sensitivity is necessary.
Benefits

We offer a competitive salary range of $80,000 - $120,000 per annum, plus 14% super. Our inclusive culture values diversity, and we provide opportunities for professional growth and development.



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