Duty Manager

3 weeks ago


Melbourne, Victoria, Australia Marriott Full time

About This Job

As a Duty Manager with The Ritz-Carlton, you will be responsible for ensuring the highest level of service and quality standards are met in our luxury hotel. You will be the embodiment of our legendary service, making every guest experience exceptional.

Key Responsibilities

  • Manage day-to-day hotel operations, including staffing and guest services.
  • Assist guests with check-in and departure processes, handling any issues that may arise.
  • Handle general enquiries and resolve guest complaints in a professional and empathetic manner.
  • Supervise staffing levels to ensure guest service and operational needs are met.
  • Build and strengthen relationships with guests and colleagues, promoting a positive and inclusive hotel environment.
  • Be an expert on the hotel and surrounding area, providing guests with insider knowledge and recommendations.
  • Understand the impact of hotel operations on financial goals and objectives, managing to achieve or exceed targets.
  • Lead and develop your team, providing motivation and support to achieve excellence in service.

About You

  • Experience working in a similar managerial role in a 5-star hotel environment.
  • Proven ability to handle guest complaints and resolve issues in a professional manner.
  • Strong communication and leadership skills, with the ability to motivate and develop your team.
  • Knowledge of the hotel industry and operations, including property management systems.

Our Benefits

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and location options.
  • Internationally recognized training programs and career development opportunities.
  • Employee Assistance Program for physical, emotional, and financial wellbeing.

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