Luxury Hotel Experience Expert

2 weeks ago


Melbourne, Victoria, Australia Marriott Full time

Role Summary

  • Provide exceptional guest experiences by exceeding expectations and delivering legendary service.

About the Role

  • Support the Front Office team with general operational tasks, ensuring seamless hotel operations.
  • Be an expert on the luxury hotel and its surroundings, helping guests navigate and enjoy their stay.
  • Operate the telephone switchboard and respond to guest inquiries, providing timely and accurate information.
  • Assist with verifying and adjusting guest billing, ensuring accuracy and attention to detail.
  • Build relationships with guests, collaborating with other departments to deliver exceptional service and drive future bookings.
  • Complete reservation administration tasks and provide general support to the team.

Requirements

  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiasm for career growth and development.
  • Self-motivation, drive, and energy in a fast-paced environment.
  • Strong written and verbal communication skills.

About Marriott

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations, time off for personal interests, and paid leave during birthday month.
  • Internationally recognized training programs, unlimited development, and career opportunities.
  • Genuine care for associates' wellbeing through Employee Assistance Program.
  • Opportunity to earn Employee Referral Incentives.

About The Ritz-Carlton

The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they stay with guests long after their stay. As a leading luxury brand, we empower our team members to be creative, thoughtful, and compassionate. Our Gold Standards guide us to deliver excellence in guest care and comfort. Join us and learn our Employee Promise, Credo, and Service Values, and be part of a global team that values equality, diversity, and inclusiveness.


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