Group Reservations and VIP Experience Manager
2 weeks ago
Artemus Group is a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces and a hotel.
As a highly motivated and experienced Group Reservations & VIP Manager, you will lead and oversee our reservations department, ensuring seamless handling of guest bookings and maximizing occupancy, revenue, and guest satisfaction.
Your primary goal will be to provide personalized services and exceptional attention to high-value VIP clients, fostering long-term loyalty and elevating their experience.
Responsibilities include:
- Providing training, leadership and direction to the Reservations Team to ensure high level of productivity, efficiency and motivation.
- Fostering a positive work environment that encourages professional growth, teamwork, collaboration, and exceptional customer service.
- Developing and implementing effective reservations strategies to achieve occupancy and revenue targets.
- Achieving set KPIs for conversion of enquiry generated from digital marketing campaigns across venues.
- Monitoring reservation trends, identifying opportunities for improvement, and adjusting strategies accordingly to meet changing market conditions.
- Providing VIP clients with new offerings and updates (early access to special events, special offers), ensuring high standards of service and guest satisfaction.
- Using reservation system data to prepare regular operational reviews, reports, business performance insights, and make recommendations for improvement.
What we are looking for:
- Minimum 5 years' experience in a similar role.
- Experience working in a fast-paced hospitality environment, multi-venue experience highly regarded.
- Reservations System management and experience required.
- Proven ability to build trust and solid working relationships with all stakeholders.
- Enjoy managing multiple projects and deadlines.
Why Work for Us?
- Development opportunities/career pathways.
- 50% team discount precinct wide.
- Wellbeing initiatives including team yoga, run club, mindfulness sessions and access to independent confidential counselling services.
- Team recognition rewards.
- Extra week of annual leave after 5 years of service.
- Bonus scheme linked to sales growth.
If you are passionate about delivering excellence and creating memorable experiences for guests, we would love to hear from you.
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