Customer Service Manager
2 months ago
O'Brien Glass Industries Limited is seeking a highly motivated and enthusiastic Customer Service Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
Key Responsibilities:- Lead customer service and support the day-to-day running of the Service Centre
- Provide exceptional service to all customers using your amazing people and communication skills
- Keep customers informed of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising the Service Centre computer system
- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self-organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office
- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided
O'Brien Glass Industries Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.
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