Customer Service Representative

5 days ago

Newcastle, New South Wales, Australia G&C Mutual Bank Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Officer to join our Newcastle Service Centre team. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various channels, including face-to-face, phone, and online interactions.

Key Responsibilities

  • Provide professional and efficient service to customers, responding to their inquiries and resolving issues in a timely manner.
  • Assist customers with product and service information, including deposit accounts, home loans, credit cards, general insurance, personal loans, and wealth management.
  • Create opportunities to provide a total solution for customers' financial needs, identifying and converting new business opportunities.
  • Process customers' branch transactions efficiently and accurately, maintaining accurate and timely customer records in various systems.

About You

We are looking for a collaborative service professional who is a consistent advocate of our brand, results-oriented, well-organized, and able to prioritize effectively. You will be proactive, able to work well independently when required, and communicate confidently with a broad customer group.

What We Offer

  • Discretionary bonus based on organizational performance.
  • Discounts on financial and lifestyle products.
  • Annual leave loading.
  • Option to cash out annual leave.
  • A paid volunteering day each year.
  • Corporate wardrobe.
  • Incentives for independent study along with opportunities for ongoing learning and career development.
  • Inclusion and wellbeing initiatives, including Employee Assistance Program.

We value our employees and strive to create a collaborative culture that capitalizes on the diverse skills, backgrounds, and experiences of our employees. As a member of the Diversity Council of Australia, we recognize the benefits that diversity brings to our organization.

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