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Customer Service Leader

1 month ago

Newcastle, New South Wales, Australia O'Brien Glass Industries Limited Full time
Customer Service Leader Opportunity

O'Brien Glass Industries Limited is seeking a highly motivated and enthusiastic Customer Service Leader to join our team at the Lambton AutoGlass Service Centre. As a key member of our service team, you will be responsible for delivering exceptional customer service and supporting the day-to-day running of the service centre.

Key Responsibilities:
  • Lead customer service and support the day-to-day running of the service centre
  • Provide first-class service to all customers using your amazing people and communication skills
  • Keep customers apprised of delivery lead-time
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise Job Authorities and invoices by utilising the service centre computer system
Requirements:
  • A true passion for delivering customer service excellence
  • Motor vehicle industry experience is highly regarded
  • Experience in managing/leading teams in a busy environment
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • Outstanding verbal and written communication skills
  • Excellent self-organisation and time management skills
  • Related industry experience (automotive industry experience highly desirable but not required)
  • Demonstrated strong leadership and coaching experience
  • Highly developed stakeholder engagement, influencing, and presenting skills
  • Strong IT skills in particular MS Office
What We Offer:
  • Ongoing incentive programs and recognition
  • Ongoing learning and development opportunities
  • Supportive team members and management
  • Uniform provided

O'Brien Glass Industries Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.