Customer Service Manager

1 month ago

Newcastle, New South Wales, Australia O'Brien Glass Industries Limited Full time
Customer Service Manager Opportunity

O'Brien Glass Industries Limited is seeking a highly motivated and enthusiastic Customer Service Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.

Key Responsibilities:
  • Lead customer service and support the day-to-day running of the Service Centre
  • Provide first-class service to all customers using your amazing people and communication skills
  • Keep customers apprised of delivery lead-time
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise Job Authorities and invoices by utilising Service Centre computer system
Requirements:
  • A true passion for delivering customer service excellence
  • Motor vehicle industry experience is highly regarded
  • Experience in managing/leading teams in a busy environment
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • Outstanding verbal and written communication skills
  • Excellent self-organisation and time management skills
  • Related Industry experience (automotive industry experience highly desirable but not required)
  • Demonstrated strong leadership and coaching experience
  • Highly developed stakeholder engagement, influencing, and presenting skills
  • Strong IT skills in particular MS Office
What We Offer:
  • Ongoing incentive programs and recognition
  • Ongoing learning and development opportunities
  • Supportive team members and management
  • Uniform provided

O'Brien Glass Industries Limited is committed to giving you fantastic benefits, a platform for development, and working with you to grow your career. We strive to create a work experience where you can be yourself, achieve great things, and feel inspired. A workplace where you can be your best you.

O'Brien Glass Industries Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien Glass Industries Limited, get in touch.

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