Omnichannel Customer Engagement Strategy Director

3 weeks ago

Sydney, New South Wales, Australia Eli Lilly Full time

About the Role:

As a key member of our team, you will play a critical role in accelerating reach to patients by overseeing omnichannel marketing across ANZ brands. This position requires a strategic thinker who can effectively influence across brands and enable strong execution of effective omnichannel campaigns to enhance customer engagement across channels.

Key Responsibilities:

  • Partner across all cross-functional ANZ brand teams to embed Omnichannel strategy, development and execution consistently across ANZ brands, including Campaign Development, Campaign optimization, CET data entry, etc.
  • Identify gaps and propose Solutions to effectively embed Omnichannel Capabilities within each brand team
  • Establish and lead monthly governance to monitor existing campaigns and adjust based on performance
  • Partner with brand teams on the development and implementation of new and major digital solutions, including developing & embedding marketing automation capabilities
  • Partner with sales capabilities and sales leadership to drive more coordinated customer engagement across brand teams and sales teams
  • Represent ANZ in Regional and Global Multichannel Marketing initiatives and ANZ reviews
  • Stay informed about emerging technologies, platforms and trends including from external and parallel industries and bring appropriate advancements and ideas into internal consideration to be a leader in Technology and Tools
  • Evaluate and implement tools that enhance customer interactions and streamline processes

About Eli Lilly and Company:

Eli Lilly and Company is dedicated to creating medicines that make life better for people around the world. We are a global healthcare leader with a long and proud history of innovation, and we give our best effort to our work, putting people first.

What We Offer:

  • A collaborative and dynamic work environment
  • Opportunities for growth and development
  • A competitive compensation and benefits package

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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