Service Excellence Leader for Business Services

1 day ago


Heidelberg, Victoria, Australia Michael Page Full time

Michael Page is seeking a dedicated Service Excellence Leader to join our team in Heidelberg. This exciting opportunity will involve leading a customer service team of 8 professionals and driving top-quality service delivery.

About the Role
  • This is a dynamic position that requires strong leadership skills, with the ability to motivate and develop a team.

The ideal candidate will have:

  • A proven track record in leading customer service teams within a business services environment.
Main Responsibilities
  • Lead and manage a customer service team to deliver exceptional results.
  • Set clear objectives and monitor performance against targets.
  • Implement strategies to enhance customer service standards.
  • Handle complex customer inquiries and resolve issues efficiently.
  • Develop and train team members to improve their skills and capabilities.
  • Collaborate with other teams to drive customer experience and business outcomes.
  • Monitor and report on team performance, providing actionable feedback and solutions for improvement.

The Successful Candidate

  • Will possess excellent communication skills, both written and verbal.
  • Have a customer-focused approach and problem-solving abilities.
What We Offer
  • A competitive salary package of $75,000 plus superannuation benefits.
  • Free parking on-site for convenience.
  • A vibrant company culture that fosters innovation and teamwork.
  • The opportunity to grow and develop in a leading company within the business services sector.
  • A supportive work environment located in the heart of Heidelberg.


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